Human Resources (HR)

CLARIFICATION: Volunteers, Consultants and Interns Standards

Serves as a guide to the applicability of COA standards to Consultants, Independent Contractors, Volunteers, and Interns. (created June 2007)

Relevant Standards

Primary: HR, TS

WORKSHEET: HR Caseload and Staff Qualifications

Staff Qualifications: If staff qualifications do not meet COA’s standards, this worksheet can be used to demonstrate how experience, increased supervision, specialized training, caseload intensity, or other factors may compensate for the lack of a degree or other qualifications for individual staff members.

Caseload Size: If caseload sizes do not meet COA’s standards, this worksheet can be used to demonstrate circumstances under which a higher caseload size for specific staff members or for the program, may be permitted (such as caseload mix, intensity, use of case aides, etc.). (created March 2007)

Relevant Standards

Primary: TS 3.02, Personnel Core Concepts in Service Sections

WORKSHEET: Staff Turnover Rate

This worksheet can be used to determine staff turnover rates as per HR 4.04, CA-HR 4.04, and PA-HR 4.04. Staff turnover can be calculated for individual programs and services or for the organization as a whole. Please feel free to modify this worksheet to meet your organization's specific needs. (created August 2009)

Relevant Standards

Primary: HR 5

Secondary: HR 2

CHECKLIST: Personnel Records

Lists all possible items to be included in a personnel record. A useful guide to COA’s expectations for the contents of a personnel record. (created December 2006)

Relevant Standards

Primary: HR 7

Secondary: HR 3

TIP SHEET: Retention of Employment Records

Addresses how long an organization should retain employment-related documents. (created November 2007)

Relevant Standards

Primary: HR 7

Secondary: HR 3

SELF-PACED TRAINING: Human Resources (HR)

Self-paced training is 8:59 minutes in length. (created October 2006)

Relevant Standards

Primary: HR