COA - Council On Accreditation

Crisis Intervention Services are immediate methods of intervention that can include stabilization of the person in crisis, counseling and advocacy, and information and referral, depending on the assessed needs of the individual.

Crisis Hotline Services establish immediate communication links and provide supportive interventions for people in critical or emergency situations.

Information and Referral Services link people with appropriate community resources.

Interpretation: Stabilization is a combination of methods used to return the service recipient to his or her pre-crisis level of functioning and can include:

identifying the precipitating event;
mobilizing support and resources;
identifying coping skills; and
developing plans to ensure safety.

Note: An agency that provides education and support groups as part of its Crisis Response and Information Service will also complete the Counseling, Support, and Education Services section.

Note: Please see Self-Paced_Training: Crisis Response and Information Services (CRI) in the Tools Index for additional assistance with this standard.


	PURPOSE: Crisis Response and Information Services operate as part of the community's crisis response system to provide immediate, dependable responses and reliable information to promote safety and stability for the individual in crisis.

RELATED FILES

PA_CRI Template.doc
NA Request.doc
PA-CRI Reference List.pdf


	SERVICE One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.


	COMMUNITY A specific group of people living in the same locality and who may share a common culture, values, and norms. Communities can also be defined by race, religion, ethnicity, age, occupation, political status, tribal affiliation, interest in particular problems or outcomes, or other common bonds. The term "community" encompasses worksites, schools, tribes, residential neighborhoods, business districts, recreational areas, and health and human service sites.


	CRISIS INTERVENTION The immediate response to the acute needs of a person in crisis including referral to appropriate community resources, advocacy, support, or direct assistance.


	ADVOCACY An act performed with or on behalf of others through direct intervention, empowerment, or representation. Case advocacy refers to actions taken in relation to a particular individual consumer. Cause, social, or systems advocacy refers to actions taken in relation to a common issue affecting a group of persons.


	SERVICE RECIPIENT The individuals, groups, organizations, or communities that use, receive, or benefit from programs and services. Service recipients can include consumers, patients, family members, legal guardians, advocates, public/private organizations, employers, and purchasers. All are regarded as significant stakeholders served in a variety of agencies and practice settings.