PROGRAM

A system of services offered by an organization. For example, an organization providing a mental health service may offer several mental health programs to different populations, e.g., a mental health program for adolescent teens. The word "program" can be used interchangeably with the word "service" or to describe specific programs.		  
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  SERVICE

One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.		  
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  SERVICE POPULATION

A group or target population that the organization's services are designed to serve in accord with its mission, and which includes the organization's service recipients. An organization's service population may be defined by geographic location, specific problems or needs, religion, ethnicity, culture, or other factors.		  
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  CASE

A general term used to designate clients (including individuals, families, and groups) served by an organization for purposes of monitoring the provision of services. A foster care case is generally based on the placement of an individual child, although casework for the child may include services to the child's family. A child protective services case is based on an entire family household if a family assessment model is used; otherwise a case is defined as a child.		  
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  MANAGEMENT

See ADMINISTRATION		  
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  ACCREDITATION

The formal evaluation of an organization against accepted criteria or standards. A professional society, non-governmental organization, or a governmental agency may conduct accreditation activities. A COA-accredited organization has undergone a period of rigorous self-study and is capable of providing programs and services that meet or exceed COA standards.		  
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Supplement for Developmental Disabilities Programs
  
Private Org Public Agency  
Introduction
  
COA’s Supplement for Developmental Disabilities Programs (PA-SDD) applies to programs and services whose focus is working with the DD population, or when individuals with developmental disabilities are a significant proportion of the service population. Each of these programs and services will be assigned a service section (for example, Group living Services or Case Management). PA-SDD will then be reviewed in conjunction with each of the assigned sections.
Note: This section of standards (PA-SDD) should not be used by agencies whose accreditation agreements have been received by COA on or following April 1, 2011. Agencies should refer to COA's new core concepts for PA-CR 4 and PA-TS 5. Agencies that have begun their process using this section of standards may continue to do so, or can contact their COA Accreditation Coordinator if they are interested in using the new core concept standards.
 
PURPOSE: Children, youth, and adults who participate in developmental disabilities programs achieve full integration and inclusion in the mainstream, make choices, exert control over their lives, and fully participate in, and contribute to, their communities.
 
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