SERVICE

One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.		  
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  PREVENTION

Actions taken to minimize and/or eliminate social, psychological, or other conditions. Prevention can occur at the individual, group, community, and societal levels and enhances opportunities to achieve positive fulfillment.		  
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  PRACTICE

Established actions or ways of proceeding in the regular performance of organizational duties. Policies and procedures often guide practice.		  
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  ADMINISTRATION

The personnel responsible for management functions of the organization, including fiscal management, human resources, and service delivery. Such personnel determine organizational goals, acquire and allocate resources to carry out a program, coordinate activities toward goal achievement, and monitor, evaluate, and make needed changes in processes and procedures to improve the likelihood of goal achievement. The term is synonymously used with MANAGEMENT.		  
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Administrative and Service Environment
  
Private Org Public Agency  
Introduction
  
The Administrative and Service Environment standards reflect the significant impact that accessibility, health, and safety have on an agency’s productivity. These standards address explicitly how accessibility, emergency response preparedness, disease prevention, health, and physical safety apply to both the service and administrative environment. This section highlights the importance of providing a safe and healthy environment for people to work and receive services. The Administrative and Service Environment section includes a significant number of Essential Life and Safety Standards, and a list of these practice standards can be found in the Fundamental Practice Standards chart at the end of the Table of Evidence.
Interpretation: Facilities reflect the agency’s commitment to provide comfort and dignity to individuals of diverse backgrounds and ages.

Note: Please see Self-Paced_Training: Administrative and Service Environment (ASE) in the Tools Index for additional assistance with this standard.


Research Note: Administrative and Service Environment practices are based predominantly in legal codes and administrative guidelines. Standards in this section were developed using legal documents such as the Americans with Disabilities Act, and safety guidelines published by the Occupational Safety and Health Administration (OSHA) and the Center for Disease Control and Prevention (CDC).
 
PURPOSE: The agency’s administrative and service environments are respectful, caring, safe, and accessible, and contribute to agency productivity and effective service delivery.
 
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