The Service Delivery Administration Narrative should provide an overview of key practices that contribute to the performance and productivity of your agency. The Narrative supports, but should not duplicate, evidence provided elsewhere in your self-study.
The Public Agency Behavior Support and Management Service Delivery Administration Narrative should provide the Peer Review Team with a clear, concise description of how your agency’s behavior support and management policies and practices contribute to a safe service and work environment.
Purpose Standard: Public Agency Behavior Support and Management (PA-BSM)
The agency’s behavior support and management policies and practices promote positive behavior and protect the safety of service recipients and staff.
Provide responses to the following questions that address your agency’s achievement of the Behavior Support and Management Purpose Standard. Highlight applicable obstacles and innovations, if any, in each of your responses.
1. Describe your agency’s overall approach to behavior support and management and how it is implemented in practice to promote positive behavior.
(e.g., Our agency operates a residential treatment program for adjudicated youth who have a history of violence and aggressive behavior. We have taken the following steps to promote a positive, therapeutic environment and ensure the safety of our service recipients and staff…)
2. Cite 2-3 examples of activities or decisions that your agency has undertaken to promote positive behavior and a safe work and service environment.
(e.g., Over the last three quarters our quarterly risk management reviews have shown an increase in the use of manual restraints in our residential treatment facilities. The CQI committee reviewed the data and recommended we revise out BSM training curriculum. As a result, we designed and implemented a revised training program to ensure that all current and incoming staff receive comprehensive, ongoing training on how to recognize and respond to factors that may lead to a crisis. The first quarterly risk management review following implementation of the revised curriculum has shown a reduction in the use of manual restraints.…)
3. Identify a part of your behavior support and management policies and practices that have been:
(e.g., Changes in state regulations have increased the number of adolescents admitted with a history of sexually acting out behavior. Consequently we’ve had to modify our behavior support and management practices to include…)
4. Describe the data available to the CEO, senior management, and staff. Explain how it is used to minimize the need for restrictive interventions. Specify any significant political, regulatory, cultural or economic changes that have impacted the agency’s direction and/or ability to achieve its goals. (Please answer this question only if your agency employs restrictive interventions. See PA-BSM 5).
(e.g., Senior management reviews monthly reports on the use of restrictive interventions, and the data from quarterly reviews of accidents, incidents, and grievances so that it can assess, in conjunction with the CQI committee, the need for change in practice or additional resources, such as increased supervision…)
5. Provide any additional information about your agency’s behavior support and management polices and procedures that would increase the Peer Team’s understanding of how the practice(s) support a safe environment and reduce the need for restrictive interventions.
Agencies being accredited for the first time: Please provide information for the last two years.
Agencies being reaccredited: Please provide information for the period since the last accreditation review.
Fundamental Practice Standards: