The Service Delivery Administration Narrative should provide an overview of key practices that contribute to the performance and productivity of your agency. The Narrative supports, but should not duplicate, evidence provided elsewhere in your self-study.
The Public Agency Training and Supervision Service Delivery Administration Narrative should provide the Peer Review Team with a clear, concise description of how your training and supervision practices promote staff competence and effective service delivery.
Purpose Standard: Public Agency Training and Supervision (PA-TS)
The agency supports staff and promotes staff competence by providing regular supervision and training on relevant service delivery topics.
Provide responses to the following questions that address your agency’s achievement of the Public Agency Training and Supervision Purpose Standard. Highlight applicable obstacles and innovations, if any, in each of your responses.
1. Describe the overall structure of your agency’s training and personnel development program. Include or discuss:
(e.g., The achievement of our agency’s mission is dependant upon our staff’s ability to competently fulfill their job responsibilities. We continue to budget monetary resources for professional development activities.
Our Training Coordinator meets annually with each program director to discuss the agency's training needs and to redraft training curricula as necessary. This ensures that we are meeting the specific needs of each program site and that across the agency we continue to support staff, promote staff competence, and achieve desired outcomes.
Last year we added a component to our training to strengthen our intensive case management skill sets based on a new program we are instituting for the homeless mentally ill….)
2. Cite 2-3 examples of training and personnel development activities or decisions that your agency has undertaken which contributed to the staff’s ability to competently provide services.
(e.g., Our agency hired a new Training Coordinator last January. Since then, the coordinator has worked closely with the Director, program supervisors, and staff to develop a training program that meets the agency’s needs …)
3. Describe your agency’s system of supervision.
4. Identify a part of your training and supervision program that has been:
(e.g., Due to recent funding cuts at the Federal level in vocational rehabilitation services, we have been exploring innovative training methods and personnel development opportunities. In March, we entered into a partnership with two local vocational rehabilitation programs to design a structured training program that allows our staff to receive specific aspects of its training at the partnering sites…)
5. Provide any additional information that would increase the Peer Team’s understanding of how your agency’s training and supervision activities support staff and promote staff competence.
Agencies being accredited for the first time: Please provide information for the last two years.
Agencies being reaccredited: Please provide information for the period since the last accreditation review.
Fundamental Practice Standards: