SERVICE

One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.		  
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  COMMUNITY

A specific group of people living in the same locality and who may share a common culture, values, and norms. Communities can also be defined by race, religion, ethnicity, age, occupation, political status, tribal affiliation, interest in particular problems or outcomes, or other common bonds. The term "community" encompasses worksites, schools, tribes, residential neighborhoods, business districts, recreational areas, and health and human service sites.		  
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  TRAINING

Instruction so as to make fit, qualified, or proficient in a skill or body of knowledge.		  
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  PROGRAM

A system of services offered by an organization. For example, an organization providing a mental health service may offer several mental health programs to different populations, e.g., a mental health program for adolescent teens. The word "program" can be used interchangeably with the word "service" or to describe specific programs.		  
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  RESEARCH

For purposes of COA accreditation, all forms of internal or external research involving persons served except internal program evaluation and outcomes research, or educational projects performed by students and interns that are part of their professional training.		  
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  PRACTICE

Established actions or ways of proceeding in the regular performance of organizational duties. Policies and procedures often guide practice.		  
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  MANAGEMENT

See ADMINISTRATION		  
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  OBJECTIVE

A sub-goal stated in operational terms, i.e., a statement that makes clear what expected results are to be measured or assessed.		  
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Workforce Development and Support Services; and Financial Asset-Building Services
  
Private Org Public Agency  

PA-WDS 5: Training and Personal Development Services

 
The agency works with community employers to provide job seekers with training programs and other personal development opportunities that help individuals acquire the knowledge and skills necessary to achieve gainful employment and job mobility.
NA The agency does not provide training and personal development services.

PA-WDS 5.01

 
The agency is knowledgeable about local labor market conditions and courses are modified, as necessary, to ensure that training programs meet the needs of local employers and are appropriate to the skill level of local job seekers.
Research Note: Research suggests that involving the employer in the development of training curriculum can facilitate placement by increasing employer investment in the program and its graduates, and preparing job seekers for jobs that exist in the community.

PA-WDS 5.02

 

Job readiness training addresses:

  1. workplace practices;
  2. workforce diversity;
  3. anger management and conflict resolution;
  4. working effectively with others;
  5. stress and time management;
  6. computer literacy; and
  7. financial literacy.
Research Note: The Annie E. Casey Foundation’s eight-year Jobs Initiative started in the early 1990s as an attempt to connect low-income, low-skilled workers to jobs in six urban communities. Results of the trial point to job readiness training, sometimes known as the accumulation of “soft-skills,” as the most important factor for short-term job retention among workers with limited work experience.

PA-WDS 5.03

 

Training courses:

  1. are reviewed every two years with input from local businesses; and
  2. provide a written course description including the curriculum, location, and meeting time of training sessions.

PA-WDS 5.04

 
Training schedules are flexible including evening hours and, when possible, distance learning opportunities and individually paced instruction.
Interpretation: Individually paced instruction is typically offered through a computer-based program that allows students to skip quickly over material they are familiar with or to move slowly through material that is more difficult. It is often more effective to provide this in a classroom-style setting where a teacher or trainer is available if the student has questions.

PA-WDS 5.05

 

Based on their assessed needs and individualized employment plan, job seekers have access to a combination of educational programs that can include:

  1. degree or certificate programs;
  2. ESL courses; and
  3. GED or high school courses.

PA-WDS 5.06

 
Individuals with disabilities are offered professional skill-development training courses in integrated settings, either directly or by referral, as appropriate to their individualized employment objectives.
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PURPOSE: Job seekers who receive workforce development, support, and financial asset building services achieve increased economic self-sufficiency through the attainment and retention of jobs in the community and the promotion of asset accumulation.
 
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