	Workforce Development and Support Services; and Financial Asset-Building Services

Introduction

Administration and Management

Service Delivery Administration Standards

Service Standards

PA-WDS 6: Job Development and Placement Services

The agency provides the necessary job development and placement services to help the job seeker find and keep a job that is consistent with his or her employment plan.

NA The agency does not provide job development and placement services.

PA-WDS 6.01

The agency provides the job seeker with current labor market information consistent with their employment objectives, including current job listings with salary levels and opportunities for advancement.

PA-WDS 6.02

The agency supports the job seeker’s search for employment by helping him or her develop a job search strategy and improve job search skills including:

resume writing;
interview and negotiation techniques; and
accessing online resources.

PA-WDS 6.03

To promote job retention, the agency:

offers varied placement opportunities;
encourages clients to pursue living wage jobs;
links job seekers to appropriate work supports; and
provides job placements with potential for advancement.

Interpretation: Work supports are federally and state funded programs that provide assistance to low-income families. Examples of work supports include the Earned Income Tax Credit, subsidized child care, food stamps, and cash assistance.

Research Note: Research suggests that children fare better academically and socially when their family is receiving necessary work supports. However, studies have shown that eligible families are not taking advantage of potential federal, state, and local benefits. A study of low-income working parents in Wisconsin recommended that outreach take place in locations, such as workforce development program sites, where eligible families are likely to frequent for other reasons.

PA-WDS 6.04

Support services should identify and reduce barriers to job retention, which can include:

family responsibilities;
inaccessible or unreliable transportation;
insufficient benefits or income;
social isolation on the job;
lack of dependable childcare;
the continued use of alcohol or drugs; and
a lack of affordable and dependable housing.

PA-WDS 6.05

To improve job retention, the agency follows up with both the employer and the employee to assess the appropriateness of the placement and to address any emerging issues with placed workers.

PA-WDS 6.06

To ensure job stability and long-term retention, post placement follow-up and support services should continue as appropriate to the identified needs of the individual and the employer.

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	PURPOSE: Job seekers who receive workforce development, support, and financial asset building services achieve increased economic self-sufficiency through the attainment and retention of jobs in the community and the promotion of asset accumulation.

RELATED FILES


	SERVICE One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.


	COMMUNITY A specific group of people living in the same locality and who may share a common culture, values, and norms. Communities can also be defined by race, religion, ethnicity, age, occupation, political status, tribal affiliation, interest in particular problems or outcomes, or other common bonds. The term "community" encompasses worksites, schools, tribes, residential neighborhoods, business districts, recreational areas, and health and human service sites.


	OBJECTIVE A sub-goal stated in operational terms, i.e., a statement that makes clear what expected results are to be measured or assessed.


	PROGRAM A system of services offered by an organization. For example, an organization providing a mental health service may offer several mental health programs to different populations, e.g., a mental health program for adolescent teens. The word "program" can be used interchangeably with the word "service" or to describe specific programs.


	RESEARCH For purposes of COA accreditation, all forms of internal or external research involving persons served except internal program evaluation and outcomes research, or educational projects performed by students and interns that are part of their professional training.


	FAMILY Two or more people who consider themselves family and who assume obligations, functions, and responsibilities generally essential to healthy family life. Child care and child socialization, income support, long-term care, and other caregiving are among the functions of family life. The definition of "family" will rest with an individual's indication of who plays a family member role, including current or former foster family, adoptive family, extended family members, fictive kin, or significant others. Organizations that believe family is the central constellation in a child's life, and that family attachments are of primary importance for human development, will strive to work with professional staff to develop a common understanding of "family."


	PARENTS Parents can include: birth, foster, kinship, and adoptive parents. Please see service standards for more specific information about use of this term.


	OUTREACH Contact initiated by a provider to identify persons in need of services, to provide information to them about services and benefits, and to encourage the use of appropriate services.


	ISOLATION The practice of separating a person from others and placing him/her in a monitored, non-locked or "quiet" room in order to calm the person. A person in isolation is physically prevented from leaving the designated space or room where s/he is placed. For purposes of COA accreditation, isolation is distinguished from TIME-OUT.


	EMPLOYEE Paid member of an organization. Foster parents are not considered employees and are specifically referenced in relevant standards.


	CLIENT See service recipient.


	APPROPRIATENESS The degree to which a particular service, placement, treatment, intervention, or activity is: best suited to an individual's needs; not excessive, unduly intrusive, or restrictive; anticipated to be effective in achieving the desired and specified outcomes; and adequate or sufficient in quantity to address the problem.