SERVICE

One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.		  
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  PROCEDURES

Written instructions that outline the steps for performing a task(s) or operationalizing an administrative or service delivery process. A procedure can be written as a step-by-step set of instructions or as a narrative description of a process. A procedure tells someone how to do something not just what to do.

Unlike policies, procedures do not need to be approved or reviewed by the governing body, and need not be associated with a specific policy. For example, whereas a broad anti-discrimination policy requires grievance or other procedures in order to be operationalized within an organization, assessment procedures do not require a governing body approved assessment policy.

Note: Procedures are sometimes referred to as administrative policies.

  
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  SERVICE RECIPIENT

The individuals, groups, organizations, or communities that use, receive, or benefit from programs and services. Service recipients can include consumers, patients, family members, legal guardians, advocates, public/private organizations, employers, and purchasers. All are regarded as significant stakeholders served in a variety of agencies and practice settings.		  
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  CLIENT

See service recipient.		  
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  PERSONNEL

The body of employees and/or volunteers that carries out the organization's tasks under the organization's administration and/or supervision. This definition does not include foster parents who are specifically referenced in relevant standards		  
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Administrative and Service Environment
  
Private Org Public Agency  

PA-ASE 5: Tools and Equipment*

 
Safety procedures govern the use of equipment, tools, and appliances found onsite or provided by the organization in the field.

Interpretation: "Equipment, tools, and appliances" include any item with the potential to cause harm to staff or service recipients if used inappropriately or if not kept in safe working order. This can include appliances such as microwaves or coffee makers that could be found in a staff break room or client milieu. It can also include items used for arts and crafts such as scissors, as well as sports and outdoor equipment.

Note: Please see Checklist: Facility Observation in the Tools Index for additional assistance with this standard.

PA-ASE 5.01

 

Personnel evaluate the potential hazards associated with a service recipient's use of a particular tool, appliance, or piece of equipment and:

  1. identify whether its use is appropriate to the user's age and competency level; and
  2. directly supervise the use of the item by service recipients as necessary.
related PA-RPM 2.01
NA Service recipients' use of tools, appliances, or equipment is limited to the supervised use of common office supplies.

PA-ASE 5.02

 
Equipment, tools, and appliances are maintained in safe working order.
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PURPOSE: The agency’s administrative and service environments are respectful, caring, safe, and accessible, and contribute to agency productivity and effective service delivery.
 
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