Staff and stakeholders receive information and support that increases their capacity to participate in, conduct, and sustain performance and quality improvement activities.

Interpretation: For networks, PA-PQI 6 applies to staff members of subcontracting agencies and independent practitioners providing network services, as well as staff employed by the network’s managing entity.

PA-PQI 6.01

Information about the agency's PQI program is provided to stakeholders that:

describes the agency's PQI philosophy;
explains how PQI is structured;
defines stakeholders and how they participate in the PQI process; and
includes a brief summary description of what the agency is measuring.

Interpretation: Information may be tailored to the unique needs of the stakeholder, e.g., funders, persons and families, advisory committee members, etc. Information may be provided via agency's website, in an information packet or brochure, or other means.

PA-PQI 6.02

PQI training for personnel includes:

an overview of the agency's PQI program at new staff orientation; and
specialized and/or ongoing training, as appropriate to individual roles and responsibilities.

related PA-TS 2.01

Interpretation: Specialized training can include issues such as how to input data into the data management system, how to aggregate and analyze data, how to use data collection forms, related confidentiality issues, and how to use data to improve performance.

PA-PQI 6.03

Senior managers, and department and program heads:

include PQI relevant short and long-term goals in their work plans; and
keep PQI on the agenda of staff meetings.

related PA-TS 2.01, PA-TS 3.08

QUICK JUMP TO


	PURPOSE: An agency-wide Performance and Quality Improvement (PQI) program advances efficient, effective service delivery and the achievement of strategic and program goals.

RELATED FILES

NA Request.doc
PA-PQI Reference List.pdf
PQI Summary of Revisions - Public.pdf
PQI Rating Guidance - Public.pdf
PA-PQI-OLD Standards.pdf
PA-PQI-OLD Table of Evidence.pdf
PA-PQI Template.doc


	PERFORMANCE A measure of how well an organizational system provides services to consumers. Performance is often based on key indicators, such as rates of service, cost per consumer, degree of satisfaction with services, and extent of consumer access to services.


	QUALITY In this context, the extent to which contemporary and generally recognized standards for professional practice are met and exceeded, and desirable service outcomes achieved.


	PROGRAM A system of services offered by an organization. For example, an organization providing a mental health service may offer several mental health programs to different populations, e.g., a mental health program for adolescent teens. The word "program" can be used interchangeably with the word "service" or to describe specific programs.


	SERVICE One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.


	STAKEHOLDER Any person, group, or organization that has a vested interest in the services provided by the organization. Examples: clients, consumers, personnel, funding organizations, referral organizations, vendors, and governmental bodies.


	TRAINING Instruction so as to make fit, qualified, or proficient in a skill or body of knowledge.


	CONFIDENTIALITY An ethical and practice principle that requires the protection of information shared within a professional-client relationship. An organization that upholds confidentiality prohibits personnel from disclosing information about persons served without their written consent.


	MANAGEMENT See ADMINISTRATION