SERVICE

One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.		  
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  COMMUNITY

A specific group of people living in the same locality and who may share a common culture, values, and norms. Communities can also be defined by race, religion, ethnicity, age, occupation, political status, tribal affiliation, interest in particular problems or outcomes, or other common bonds. The term "community" encompasses worksites, schools, tribes, residential neighborhoods, business districts, recreational areas, and health and human service sites.		  
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  PROGRAM

A system of services offered by an organization. For example, an organization providing a mental health service may offer several mental health programs to different populations, e.g., a mental health program for adolescent teens. The word "program" can be used interchangeably with the word "service" or to describe specific programs.		  
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  PERSONNEL

The body of employees and/or volunteers that carries out the organization's tasks under the organization's administration and/or supervision. This definition does not include foster parents who are specifically referenced in relevant standards		  
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Workforce Development and Support Services; and Financial Asset-Building Services
  
Private Org Public Agency  

PA-WDS 2: Community Partnerships

 
The agency creates partnerships with local employers, community service providers, and educational institutions to provide workforce development services that are appropriate, accessible, coordinated, and comprehensive.

PA-WDS 2.01

 

Program managers and supervisors facilitate regular contact and teamwork with relevant systems and government agencies including, but not limited to:

  1. criminal and juvenile justice;
  2. health and mental health care;
  3. education; and
  4. the local housing authority.

PA-WDS 2.02

 
To ensure that services are coordinated and comprehensive, the agency establishes arrangements with local employers and community service providers, whenever possible, given geographic, administrative, and budgetary constraints.

Interpretation: Methods that the agency can use to facilitate regular contact among partnering service providers include:

  1. virtual networking;
  2. email/phone;
  3. co-location;
  4. satellite locations or roving vans; and
  5. referral or formal contracting.
Research Note: Literature on workforce development services identifies multiple benefits of service coordination for job seekers, employers, the community, and the coordinating providers themselves. Benefits include access to a wider array of services, reduction in barriers to service delivery, a simplified referral process, and the elimination of costly service duplication. However, coordinated service delivery should not be viewed as an end in and of itself. The primary goal of formal or informal arrangements between providers is to achieve positive program outcomes by making services more accessible and effective.

PA-WDS 2.03

 
To ensure effective and efficient service delivery, the agency maintains a comprehensive resource database of community service providers and potential employers that is accessible to direct service personnel.
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PURPOSE: Job seekers who receive workforce development, support, and financial asset building services achieve increased economic self-sufficiency through the attainment and retention of jobs in the community and the promotion of asset accumulation.
 
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