Case closing is a clearly defined process that includes assignment of staff responsibility and involves the care provider, family
members, and others, as appropriate.
Upon case closing, the agency notifies any collaborating service providers, including the courts, as appropriate.
When a person's third-party benefits or payments end, the agency determines its responsibility to provide services until appropriate arrangements are made and, if service ends due to non-payment, the agency works with the person or family to identify other options.
The agency must determine on a case
-by-case basis its responsibility to continue providing services to families whose third-party benefits have ended and who are in critical situations.
NA The agency does not receive third-party benefits or payments for service.
When services end involuntarily the agency makes every effort to ensure that individuals are linked
with appropriate services.