	Vocational Rehabilitation Services Skill Development Training; Vocational Evaluation; Work adjustment; Job Development and Placement; Supported Employment; and Work Services

Introduction

Administration and Management

Service Delivery Administration Standards

Service Standards

PA-VOC 9: Job Development and Placement Services

The agency helps the job seeker find and retain employment appropriate to their vocational objectives and provides assistance to employers of individuals who may require special accommodations.

NA The agency does not provide job development and placement services.

PA-VOC 9.01

The vocational plan includes an appropriate timeframe for achieving individual job placement goals and is closely monitored by the treatment team.

PA-VOC 9.02

Job development and placement services involve local employers who can demonstrate opportunities for career advancement.

PA-VOC 9.03

The agency provides the individual with up-to-date information about the local job market, consistent with his or her interests and abilities, and:

an assessment of work readiness;
assistance in developing a job search strategy; and
interview and negotiation techniques.

PA-VOC 9.04

The agency provides post-employment follow-up services to improve job retention by:

regularly assessing the appropriateness of the placement;
providing ongoing evaluation of employee satisfaction;
offering long-term support services, as necessary, to the service recipient; and
exploring opportunities for career development and advancement.

PA-VOC 9.05

The agency documents in the case record:

information about the individual's job;
relevant information about the employer;
initial follow-up within three months of job placement; and
post-employment contacts.

Interpretation: Details about the placement to be included in the case record will vary based on the requirements of applicable contracts or local laws and can include information such as the supervisor’s name, date of hire, or salary.

PA-VOC 9.06

The agency establishes and maintains relationships with employers, and services to employers include:

education about disabilities, job accommodations, and how individuals with disabilities can become employable;
assistance with developing employment opportunities for individuals with disabilities;
identification of and elimination of physical and attitudinal employment barriers; and
on-site job analysis.

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	PURPOSE: Individuals with disabilities who receive vocational rehabilitation services achieve increased community integration, social inclusion, and self-determination through the realization of their vocational goals.

RELATED FILES


	SERVICE One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.


	COMMUNITY A specific group of people living in the same locality and who may share a common culture, values, and norms. Communities can also be defined by race, religion, ethnicity, age, occupation, political status, tribal affiliation, interest in particular problems or outcomes, or other common bonds. The term "community" encompasses worksites, schools, tribes, residential neighborhoods, business districts, recreational areas, and health and human service sites.


	OBJECTIVE A sub-goal stated in operational terms, i.e., a statement that makes clear what expected results are to be measured or assessed.


	ASSESSMENT An evaluation, which utilizes professional expertise and skills in the collection and analysis of data to understand and describe the nature of service needs of an individual, family, or group. Assessment, as in needs assessment, is also used to determine priorities of program planning and service development for the organization as a whole. See also DIAGNOSIS.


	APPROPRIATENESS The degree to which a particular service, placement, treatment, intervention, or activity is: best suited to an individual's needs; not excessive, unduly intrusive, or restrictive; anticipated to be effective in achieving the desired and specified outcomes; and adequate or sufficient in quantity to address the problem.


	EVALUATION The review and assessment of organizational operations, programs and services.


	EMPLOYEE Paid member of an organization. Foster parents are not considered employees and are specifically referenced in relevant standards.


	SERVICE RECIPIENT The individuals, groups, organizations, or communities that use, receive, or benefit from programs and services. Service recipients can include consumers, patients, family members, legal guardians, advocates, public/private organizations, employers, and purchasers. All are regarded as significant stakeholders served in a variety of agencies and practice settings.


	CASE RECORD A written compilation that describes the client and the services delivered. Records can be in hard copy and/or electronic format. The case record can be used as a source of information for quality improvement or other evaluation activities, for research purposes, or to demonstrate accountability to funding bodies.


	CONTRACT A formal written agreement between two or more parties that specifies the services, space, or products to be provided in exchange for some form of compensation. Also known as "purchase of service arrangement."