PROGRAM

A system of services offered by an organization. For example, an organization providing a mental health service may offer several mental health programs to different populations, e.g., a mental health program for adolescent teens. The word "program" can be used interchangeably with the word "service" or to describe specific programs.
 
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  SERVICE

One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.
 
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  SERVICE POPULATION

A group or target population that the organization's services are designed to serve in accord with its mission, and which includes the organization's service recipients. An organization's service population may be defined by geographic location, specific problems or needs, religion, ethnicity, culture, or other factors.
 
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  SERVICE RECIPIENT

The individuals, groups, organizations, or communities that use, receive, or benefit from programs and services. Service recipients can include consumers, patients, family members, legal guardians, advocates, public/private organizations, employers, and purchasers. All are regarded as significant stakeholders served in a variety of agencies and practice settings.
 
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  LEGAL GUARDIAN

A person who has legal responsibility for the care and management of a person incapable of administering his/her own affairs. In the case of a minor child, the guardian is charged with the legal responsibility for the care and management of the child and of the minor child's estate.
 
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  DETOXIFICATION

The process by which drugs or other harmful substances are removed from a person's body for a time period sufficient to restore adequate physiological and psychosocial functioning.
 
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  CASE RECORD

A written compilation that describes the client and the services delivered. Records can be in hard copy and/or electronic format. The case record can be used as a source of information for quality improvement or other evaluation activities, for research purposes, or to demonstrate accountability to funding bodies.
 
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Opioid Treatment
 
Private Org Public Agency  

PA-OTP 1: Access to Service

 
Individuals are promptly admitted for services.

PA-OTP 1.01

 
Services are provided in a welcoming environment that is conducive to rehabilitation, and operating hours are based on the needs of the service population.

PA-OTP 1.02

 
Pregnant women and individuals with urgent needs and emergency medical or psychiatric situations receive priority admission.

PA-OTP 1.03

 
Prior to admission each service recipient, or a parent or legal guardian, completes and signs a consent form.

PA-OTP 1.04

 
Individuals under 18 years of age are eligible for treatment only if they have experienced two documented, unsuccessful attempts at short-term detoxification or drug-free treatment.

PA-OTP 1.05

 
Service recipients have emergency access to staff 24 hours a day, seven days a week.

PA-OTP 1.06

 

The agency does not serve individuals receiving services from other OTPs, except in extenuating circumstances, and the case record contains:

  1. results of a review to determine if the person is enrolled in another OTP; and
  2. justification of extenuating circumstances as determined by the medical director or physician, when they exist.
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PURPOSE: Individuals who participate in Opioid Treatment Programs improve social, emotional, and vocational functioning, achieve optimal productivity, and attain the recovery they seek.
 
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