SERVICE

One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.		  
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  EMPOWERMENT

The process of helping individuals, families, groups, or communities to increase their personal, interpersonal, political, social, and/or economic strength or position and to develop influence that may impact their circumstances.		  
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  SCREEN

A preliminary test administered to a client to determine whether he/she meets eligibility criteria for the services offered by an organization. 		 
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  PRACTICE

Established actions or ways of proceeding in the regular performance of organizational duties. Policies and procedures often guide practice.		  
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  CONNECTED

The means by which individuals access services that may or may not be provided by the organization itself. These terms are used interchangeably when individuals are connected to services either directly or by referral. See also LINKED.		  
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  CLIENT

See service recipient.		  
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  CONTRACT

A formal written agreement between two or more parties that specifies the services, space, or products to be provided in exchange for some form of compensation. Also known as "purchase of service arrangement."		  
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  REFERRALS

Resource suggestions provided to consumers to address problems or needs that are beyond the scope of the organization's mission.		  
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Psychiatric Rehabilitation Services: Psychosocial Rehabilitation Services; Assertive Community Outreach Services
  
Private Org Public Agency  

PA-PSR 1: Screening and Intake

 
The agency screens applicants promptly and responsively to identify the urgency of need efficiently and direct individuals to appropriate services.

PA-PSR 1.01

 

Individuals are screened and informed about:

  1. how well the individual’s request matches the agency's services; and
  2. what services will be available and when.
NA Another agency is responsible for screening.

PA-PSR 1.02

 
The agency provides or recommends the most appropriate and least restrictive or intrusive service alternative for the person.

PA-PSR 1.03

 

Prompt, responsive screening practices:

  1. ensure equitable treatment;
  2. give priority to urgent needs and emergency situations;
  3. support timely initiation of services; and
  4. provide for placement on a waiting list, if desired.
NA Another agency is responsible for screening.

PA-PSR 1.04

 
Individuals who cannot be served, or cannot be served promptly, are referred or connected to appropriate resources.
NA The agency: (1) accepts all clients, or (2) only receives clients by referral, and is required by contract to accept all referrals.
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PURPOSE: Adults with serious and persistent mental illness who participate in Psychiatric Rehabilitation Services achieve their highest level of self-sufficiency and recovery through gains in personal empowerment, hopefulness, and competency.
 
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