SERVICE

One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.		  
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  COMMUNITY

A specific group of people living in the same locality and who may share a common culture, values, and norms. Communities can also be defined by race, religion, ethnicity, age, occupation, political status, tribal affiliation, interest in particular problems or outcomes, or other common bonds. The term "community" encompasses worksites, schools, tribes, residential neighborhoods, business districts, recreational areas, and health and human service sites.		  
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  SUPERVISION

Assumption of responsibility for directly overseeing and evaluating the work or work products of personnel within an organization. Also includes inspecting the act or process of accomplishing a function or activity.		  
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  CLINICAL

The study, assessment, and diagnosis of the client situation followed by direct treatment to help the client achieve prescribed goals.		  
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  PERSONNEL

The body of employees and/or volunteers that carries out the organization's tasks under the organization's administration and/or supervision. This definition does not include foster parents who are specifically referenced in relevant standards		  
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  PROGRAM

A system of services offered by an organization. For example, an organization providing a mental health service may offer several mental health programs to different populations, e.g., a mental health program for adolescent teens. The word "program" can be used interchangeably with the word "service" or to describe specific programs.		  
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  SERVICE GOALS

Broad, issue-oriented statements that reflect the realistic achievements to be accomplished in the short or long term. Goals are achieved through the accomplishment of specific quantifiable objectives.		  
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  WORKLOAD

The amount of work assigned to or expected from a person within a specified period of time. See also CASELOAD.		  
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  CASE

A general term used to designate clients (including individuals, families, and groups) served by an organization for purposes of monitoring the provision of services. A foster care case is generally based on the placement of an individual child, although casework for the child may include services to the child's family. A child protective services case is based on an entire family household if a family assessment model is used; otherwise a case is defined as a child.		  
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  CLIENT

See service recipient.		  
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  REFERRALS

Resource suggestions provided to consumers to address problems or needs that are beyond the scope of the organization's mission.		  
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Group Living Services
  
Private Org Public Agency  

PA-GLS 14: Care and Supervision

 
The agency provides 24-hour-a-day supportive care and supervision tailored to each resident’s developmental, educational, clinical, and safety needs and attentive to effects of congregate living.

PA-GLS 14.01

 
Adequate care and supervision are provided at all times according to the developmental level, age, and emotional or behavioral needs of residents.

PA-GLS 14.02

 
Adults that provide direct care and supervision communicate to residents and implement on behalf of all residents, policies that promote on site security including the prohibition of weapons and gang activity.

PA-GLS 14.03

 

Resident care and supervision is provided by:

  1. one on duty adult providing supervision for every eight individuals when they are awake;
  2. one worker to 12 residents during sleeping hours;
  3. additional or back-up personnel for emergency situations or to meet special
  4. needs of residents during busy or more stressful periods;
  5. rotating after-hours and holiday coverage to provide supervision and support in crisis situations; and
  6. same gender and cross gender supervision when indicated by individual treatment needs.
Interpretation: The agency may use direct care workers or counselors to provide supervision to residents. Care ratios may exceed the standard if the group is transitional or stable and long-term. Personnel must be awake at all times unless convincing evidence demonstrates the resident group does not need awake supervision during sleeping hours. Examples of reasons certain homes or programs might not have awake personnel are: care for a long-term, stable population; majority of unit residents are ready to move to a less restrictive setting; low runaway rates; and low rates of night-time incidents. Electronic supervision is not an acceptable alternative to supervision by personnel.

PA-GLS 14.04

 
Each group living residence is continually supervised by an on-call, professional staff member available on a 24-hour basis.
Interpretation: This standard addresses supervision for residents by professional clinical workers. The professional clinical staff person is permitted to sleep during sleeping hours. An exception to this standard may occur when planned periods of independence help residents meet their service goals.

PA-GLS 14.05

 

Direct care personnel workloads do not exceed 15 cases and are assessed and adjusted according to:

  1. special circumstances, such as multi-need residents;
  2. the needs of the population;
  3. the work and time required to accomplish assigned tasks and job responsibilities;
  4. the qualifications, competencies, and experience of the worker, including the level of supervision needed; and
  5. service volume, accounting for assessed level of needs of new and current clients and referrals.
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PURPOSE: Individuals who receive Group Living Services regain, maintain, and improve life skills and functioning in a safe, stable, community-based living arrangement.
 
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