Council on Accreditation • Copyright 2008
| MANAGEMENT See ADMINISTRATION |
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| PRACTICE Established actions or ways of proceeding in the regular performance of organizational duties. Policies and procedures often guide practice. |
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| SENIOR MANAGEMENT Employees who assume administrative oversight for the organization's programs. Senior management positions may include vice presidents, chief operating officers, assistant commissioners, directors, or other positions that involve management of program administration. The term does not include supervisors of direct service workers. |
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| PREVENTION Actions taken to minimize and/or eliminate social, psychological, or other conditions. Prevention can occur at the individual, group, community, and societal levels and enhances opportunities to achieve positive fulfillment. |
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| PERFORMANCE A measure of how well an organizational system provides services to consumers. Performance is often based on key indicators, such as rates of service, cost per consumer, degree of satisfaction with services, and extent of consumer access to services. |
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