PA-ETH 5: Professional Conduct*
The agency conducts business and delivers services
in an honest, ethical, objective
manner and is guided in making decisions by professional responsibility as opposed to personal interests.
Note: Please see Conflict of Interest_Policy and Procedure Template in the Announcements section of your My COA account for additional assistance with this standard.
The agency prohibits:
- making or accepting payment or other consideration in exchange for referrals;
- steering, directing referrals to, or giving preference to clients easier or less costly to serve for specific agencies and practitioners within the agency;
- unfairly steering or directing referrals to, or "creaming" clients for specific network service provider agencies, such as network owners, or individual practitioners within the network, as applicable to networks; and
- steering or directing referrals to private practices in which personnel, consultants, or the immediate families of personnel and consultants are engaged.
Interpretation: It is permissible to include on referral lists personnel and consultants with private practices, or family members of personnel and consultants, but the agency may not actively direct service recipients to the practices of these individuals.
The agency prohibits preferential treatment of members, community
partners, advisory groups
, personnel, or consultants in applying for and receiving the agency's services.
An agency requires practitioners with a private practice on its premises to provide their clients with a written statement that clarifies the relationship between the private practitioner and the agency.
As an example, the statement would make it known if a practitioner is also an employee
of the agency, and clearly indicate that the client is not being served by the agency.
NA Private practice is not permitted on the agency’s premises.