- are qualified by training, skill, and experience to meet the psychosocial and medical needs of care recipients; and
- possess the personal characteristics and temperament suitable for working with adults with special needs.
Day services providers are able to:
- communicate effectively with family members;
- identify changes in service recipient functioning;
- identify unmet service needs; and
- appreciate the cultural background, heritage, and identity of service recipients.
All direct service personnel receive ongoing training and supervision in the following areas, as appropriate to the services provided:
- methods of engagement;
- crisis prevention and intervention techniques;
- identification of medical needs or problems;
- the agency's plans for handling medical or psychiatric emergencies;
- knowledge of public assistance programs, eligibility requirements, and benefits;
- skills in case advocacy;
- use of community resources and knowledge of the community service delivery system;
- use of adaptive equipment, such as braces and wheelchairs;
- providing personal care; and
- specific skills necessary to serve the target population.
Personnel who lead or facilitate group activities have relevant training or experience.
Direct service staff maintain current certification
in first aid and CPR.
A recreational therapist is on staff or available for consultation.
Day programs with a health focus employ an RN or LPN.
A full-time program director or administrator is available at each site who is qualified as a registered nurse or holds a bachelor’s degree in a human service field and has relevant coursework or experience.
If qualified directors or administrators are not employed full-time at every site, a qualified director or administrator oversees a limited number of sites.
An agency that serves a high percentage of multiply handicapped or frail individuals obtains the specialized services of dieticians
, nurses, physicians, and physical and/or occupational therapists for consultation, evaluation
, or training.
If specialized services are provided off-site, support and transportation are arranged.
NA The agency does not serve a high percentage of handicapped or frail individuals.
Employee workloads support the achievement of client outcomes, are regularly reviewed, and are based on an assessment of the following:
- the qualifications, competencies, and experience of the worker, including the level of supervision needed;
- the work and time required to accomplish assigned tasks and job responsibilities; and
- service volume, accounting for assessed level of needs of new and current clients and referrals.