PA-AM 3 - Scope of Services*
A sufficient number of high quality public and private providers meet the demand for services that match the needs of the defined service population.
The scope of services offered:
The agency effectively integrates and coordinates the array of services public and/or private providers deliver.
Interpretation: The integration and coordination of services can be promoted and influenced through the public agency RFP and bidding process.
Ready access to services is achieved through clearly articulated service utilization goals and access guidelines responsive to the service population.
The agency’s performance goals, and outcomes appropriate for clients and programs, are clearly articulated.
Interpretation: Examples include quality of care and service integration indicators, and consumer satisfaction.
Council on Accreditation • Copyright 2008