
	ADMINISTRATION The personnel responsible for management functions of the organization, including fiscal management, human resources, and service delivery. Such personnel determine organizational goals, acquire and allocate resources to carry out a program, coordinate activities toward goal achievement, and monitor, evaluate, and make needed changes in processes and procedures to improve the likelihood of goal achievement. The term is synonymously used with MANAGEMENT.


	MANAGEMENT See ADMINISTRATION


	SERVICE One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.

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PA-AM 1: Agency Purpose

The agency’s purpose is responsive to the needs of the communities and citizens it serves, and guides the administration and delivery of services.

Interpretation: COA recognizes that an agency’s mission or purpose may be established in statute, and its parameters framed by budget authorization.

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	PURPOSE: The agency achieves its vision, mission and strategic goals to assure appropriate use of public resources for the public good through sound administration and effective management.

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