Planning for case closing:
- is a clearly defined process that includes assignment of staff responsibility;
- begins at intake; and
- involves the worker, the service recipient, a parent or legal guardian, and others, as appropriate.
Upon case closing, the agency notifies any collaborating service providers, including the courts, as appropriate.
When a person's third-party benefits or payments end, the agency determines its responsibility to provide services until appropriate arrangements are made and, if termination
or withdrawal of service is probable due to non-payment, the agency works with the person or family
to identify other service options.
The agency must determine on a case-by-case basis its responsibility to continue providing services to persons whose third-party benefits have ended and who are in critical situations.
NA The agency does not receive third-party benefits or payments for service.
If an individual or family is asked to leave the program
the organization makes every effort to link the individual or family with appropriate services.
The agency that has an interagency agreement that does not include aftercare planning or follow-up:
- conducts a formal termination-of-service evaluation and assessment of unmet needs; and
- informs the collaborating agency of the findings, in writing, as appropriate to the agreement and with the permission of the person or his/her legal guardian.
NA The agency does not have a relevant agreement.