CASE

A general term used to designate clients (including individuals, families, and groups) served by an organization for purposes of monitoring the provision of services. A foster care case is generally based on the placement of an individual child, although casework for the child may include services to the child's family. A child protective services case is based on an entire family household if a family assessment model is used; otherwise a case is defined as a child.		  
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  MANAGEMENT

See ADMINISTRATION		  
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  SERVICE

One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.		  
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  CRISIS INTERVENTION

The immediate response to the acute needs of a person in crisis including referral to appropriate community resources, advocacy, support, or direct assistance.		  
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  FAMILY

Two or more people who consider themselves family and who assume obligations, functions, and responsibilities generally essential to healthy family life. Child care and child socialization, income support, long-term care, and other caregiving are among the functions of family life. The definition of "family" will rest with an individual's indication of who plays a family member role, including current or former foster family, adoptive family, extended family members, fictive kin, or significant others. Organizations that believe family is the central constellation in a child's life, and that family attachments are of primary importance for human development, will strive to work with professional staff to develop a common understanding of "family."		  
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  TRAINING

Instruction so as to make fit, qualified, or proficient in a skill or body of knowledge.		  
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  QUALITY

In this context, the extent to which contemporary and generally recognized standards for professional practice are met and exceeded, and desirable service outcomes achieved.		  
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  COMMUNITY

A specific group of people living in the same locality and who may share a common culture, values, and norms. Communities can also be defined by race, religion, ethnicity, age, occupation, political status, tribal affiliation, interest in particular problems or outcomes, or other common bonds. The term "community" encompasses worksites, schools, tribes, residential neighborhoods, business districts, recreational areas, and health and human service sites.		  
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  CASELOAD

The aggregate number of clients and/or consumers of service (including individuals, families, and groups) for whom a given employee is responsible. See also WORKLOAD 		 
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  PROGRAM

A system of services offered by an organization. For example, an organization providing a mental health service may offer several mental health programs to different populations, e.g., a mental health program for adolescent teens. The word "program" can be used interchangeably with the word "service" or to describe specific programs.		  
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Case Management Services: Case Management; Care Coordination; Intensive Case Management
  
Private Org Public Agency  

PA-CM 7: Intensive Case Management Services

 
Intensive case management services connect individuals to a coordinated, comprehensive array of services that meet their ongoing needs.
NA The agency does not provide Intensive Case Management Services.

PA-CM 7.01

 

As needed, the agency directly provides, or formally arranges for, and coordinates:

  1. 24-hour crisis intervention;
  2. psychiatric services;
  3. housing services;
  4. medical and dental services;
  5. alcohol and other drug education and treatment;
  6. public assistance and income maintenance;
  7. family support services;
  8. vocational training and job placements; and
  9. transportation.

PA-CM 7.02

 

Case managers help individuals strengthen and manage the quality of their lives by:

  1. advocating on their behalf;
  2. initiating change agent activities;
  3. helping the person to access supports in the community;
  4. teaching problem solving skills; and
  5. modeling productive behaviors.

PA-CM 7.03

 
Caseload sizes range between 10 and 15 cases depending on the needs of persons served, the goals sought by the intervention, and the frequency of contact.

PA-CM 7.04

 
The agency provides direct contact with the individual at least four times per month.

PA-CM 7.05

 
A psychiatrist or another qualified health practitioner with experience appropriate to the level and intensity of service and the population served, is responsible for the psychiatric aspects of the program.
Interpretation: The agency may use a consulting psychiatrist or community mental health center with which it has a formal agreement for psychiatric consultation.
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PURPOSE: Individuals and families who receive Case Management Services access and use resources and supports that build on their strengths and meet their service needs.
 
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