PA-PS 10: Case Closing and Aftercare
is a planned, orderly process, and the agency helps individuals develop plans for obtaining follow-up services.
Planning for case closing:
- is a clearly defined process that includes assignment of staff responsibility;
- begins at intake; and
- involves the provider, the service recipient, and any others involved in service planning and provision, as appropriate.
Upon case closing, the agency notifies any collaborating service providers, as appropriate.
When an individual’s third-party benefits or payments end, the agency determines its responsibility to provide services until appropriate arrangements are made and, if service ends due to non-payment, the agency works with the individual to identify service options.
Third-party benefits or payments should be accepted in accordance with state regulations. The agency must determine on a case
-by-case basis its responsibility to continue providing services to persons whose third-party benefits have ended and who are in critical situations.
NA The agency does not receive third-party benefits or payments for service.
If an individual is asked to leave the program
, the agency makes every effort to link the person with appropriate services.
Individuals and providers work together to develop aftercare
plans that identify services needed or desired by the individual, and specify steps for obtaining these services.
While the decision to develop an aftercare plan is based on the wishes of the service recipient, unless aftercare is mandated, the agency is expected to be strongly proactive with respect to aftercare planning. To increase the likelihood that needed supports and services will be accessed after case closing, the agency should take the initiative to explore suitable resources, contact service providers, and follow up on the aftercare plan, as appropriate, when possible, and with the permission of the individual.
Research Note: Some literature suggests that adolescent and young mothers may continue to need supportive services well after the birth of the child. Accordingly, it may be especially important to connect individuals with follow-up services if an agency providing Pregnancy Support Services does not continue to offer services after birth.
NA The agency has an interagency agreement that does not include aftercare planning or follow-up.
The agency that has an interagency agreement that does not include aftercare planning or follow-up:
- conducts a formal case closing evaluation and assessment of unmet needs; and
- informs the collaborating agency of the findings, in writing, as appropriate to the agreement and with the permission of the individual.
NA The agency does not have a relevant agreement.