PERSONNEL

The body of employees and/or volunteers that carries out the organization's tasks under the organization's administration and/or supervision. This definition does not include foster parents who are specifically referenced in relevant standards		  
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  SUPERVISION

Assumption of responsibility for directly overseeing and evaluating the work or work products of personnel within an organization. Also includes inspecting the act or process of accomplishing a function or activity.		  
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  TRAINING

Instruction so as to make fit, qualified, or proficient in a skill or body of knowledge.		  
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  SERVICE

One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.		  
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  CLIENT

See service recipient.		  
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  MANAGEMENT

See ADMINISTRATION		  
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  PROCEDURES

Written instructions that outline the steps for performing a task(s) or operationalizing an administrative or service delivery process. A procedure can be written as a step-by-step set of instructions or as a narrative description of a process. A procedure tells someone how to do something not just what to do.

Unlike policies, procedures do not need to be approved or reviewed by the governing body, and need not be associated with a specific policy. For example, whereas a broad anti-discrimination policy requires grievance or other procedures in order to be operationalized within an organization, assessment procedures do not require a governing body approved assessment policy.

Note: Procedures are sometimes referred to as administrative policies.

  
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  PRACTICE

Established actions or ways of proceeding in the regular performance of organizational duties. Policies and procedures often guide practice.		  
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  CRITERIA

Systematically developed, objective, and quantifiable statements used to assess the appropriateness of specific decisions, services, and outcomes.		  
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  CONFLICT OF INTEREST

A conflict between an individual self-interest and the public good. Example: an organization that operates a day treatment program awards a food services contract to a local restaurant that is owned by a governing body member. From a legal standpoint, "conflict of interest" is a term used in connection with fiduciaries and their relationship to matters of private interest or gain to them. When used to suggest disqualification of a fiduciary from performing his or her sworn duty, the term refers to a clash between public interest and private pecuniary interest of the concerned individual.		  
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  PROGRAM

A system of services offered by an organization. For example, an organization providing a mental health service may offer several mental health programs to different populations, e.g., a mental health program for adolescent teens. The word "program" can be used interchangeably with the word "service" or to describe specific programs.		  
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Training and Supervision
  
Private Org Public Agency  

PA-TS 4: Network Training

 
The network provides orientation and training to all individuals who provide services to network clients.
Interpretation: PA-TS 4 applies to all individuals who provide services to network clients including, as applicable, staff of the network management entity, provider agencies, and independent practitioners.
NA The agency is not a network management entity.

PA-TS 4.01

 

Prior to serving network clients all direct service providers receive orientation and training on:

  1. the network's mission, philosophy, goals, and services;
  2. network operations and functioning;
  3. network policies and procedures including access procedures;
  4. network billing practices;
  5. utilization management criteria;
  6. the network's conflict of interest policies and ethical expectations; and
  7. the provider's role in the network's PQI process.

PA-TS 4.02

 

The network provides an ongoing training program that includes:

  1. refresher training on network policies, practices, and procedures;
  2. evidence-based practices, as appropriate to the array of network services; and
  3. other issues of importance to the network.
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PURPOSE: The agency supports personnel and promotes personnel competence by providing regular supervision and training on relevant service delivery topics.
 
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