SERVICE

One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.		  
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  QUALITY

In this context, the extent to which contemporary and generally recognized standards for professional practice are met and exceeded, and desirable service outcomes achieved.		  
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  CONSUMER

The individual, family, group, or community that seeks or receives services.		  
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  SERVICE POPULATION

A group or target population that the organization's services are designed to serve in accord with its mission, and which includes the organization's service recipients. An organization's service population may be defined by geographic location, specific problems or needs, religion, ethnicity, culture, or other factors.		  
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  PROTOCOLS

Instruments and procedures used to accomplish a particular goal, activity, or purpose.		  
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  PROCEDURES

Written instructions that outline the steps for performing a task(s) or operationalizing an administrative or service delivery process. A procedure can be written as a step-by-step set of instructions or as a narrative description of a process. A procedure tells someone how to do something not just what to do.

Unlike policies, procedures do not need to be approved or reviewed by the governing body, and need not be associated with a specific policy. For example, whereas a broad anti-discrimination policy requires grievance or other procedures in order to be operationalized within an organization, assessment procedures do not require a governing body approved assessment policy.

Note: Procedures are sometimes referred to as administrative policies.

  
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Network Administration
  
Private Org Public Agency  

PA-NET 10: Network Application Process

 
Organizations that deliver services to the network's service population are qualified to provide network services.

PA-NET 10.01

 

The process of becoming a network participant includes:

  1. a written application;
  2. verification of licensure or authorization to provide services; and
  3. an on-site review of compliance with the network’s protocols and requirements.

PA-NET 10.02

 
The network application process emphasizes the continuity of care for the network's service population.
Interpretation: Continuity of care for the network’s service population is an important consideration for network development and requirements to participate as a network provider. Consequently, the network application process includes continuity of care requirements and the impact that an applying provider organization may have on continuity of care for the network's service population.

PA-NET 10.03

 

The network's application process is consistent with applicable legal requirements, and includes procedures for:

  1. making decisions to accept or reject applicants;
  2. denying admission to the network;
  3. appealing application decisions; and
  4. terminating the relationship.
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PURPOSE: Network services are delivered to a defined population through an integrated network of providers with the goal of ensuring optimal access, quality of care, and consumer satisfaction.
 
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