
	SERVICE One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.


	QUALITY In this context, the extent to which contemporary and generally recognized standards for professional practice are met and exceeded, and desirable service outcomes achieved.


	CONSUMER The individual, family, group, or community that seeks or receives services.


	SCREEN A preliminary test administered to a client to determine whether he/she meets eligibility criteria for the services offered by an organization.


	INTAKE The client's entry point for services at which eligibility is assessed against established criteria and a preliminary evaluation of the presenting problem occurs.


	CONNECTED The means by which individuals access services that may or may not be provided by the organization itself. These terms are used interchangeably when individuals are connected to services either directly or by referral. See also LINKED.

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	Network Administration

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Service Standards

PA-NET 6: Screening and Intake

The network promptly and responsively screens applicants to identify and direct them to appropriate services.

PA-NET 6.01

Applicants are screened at intake and informed:

whether they are eligible to receive network services; and
what services will be available and when.

PA-NET 6.02

Individuals who cannot be served, or cannot be served promptly, are referred or connected to appropriate resources.

PA-NET 6.03

Prompt, responsive screening guidelines:

ensure equitable treatment;
give priority to urgent needs and emergency situations;
support timely initiation of services; and
provide for placement on a waiting list, if desired.

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	PURPOSE: Network services are delivered to a defined population through an integrated network of providers with the goal of ensuring optimal access, quality of care, and consumer satisfaction.

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