	Juvenile Justice Case Management Services

Introduction

Administration and Management

Service Delivery Administration Standards

Service Standards

PA-JJCM 8: Personnel

Personnel have the training, skills, and experience needed to help youth access services, overcome problems, and become productive, connected, and law-abiding citizens.

PA-JJCM 8.01

Personnel are competent in:

understanding youth development;
communicating respectfully and effectively with youth;
understanding youths’ rights and responsibilities;
assessing risks and safety;
recognizing and responding to needs, including needs related to health, mental health, and substance use;
conflict management, crisis intervention, and de-escalation techniques;
appropriate disciplinary techniques;
providing services in a culturally competent manner that considers gender, race, ethnicity, sexual orientation, developmental level, disability, and other relevant characteristics; and
collaborating with other providers.

Interpretation: Competence can be demonstrated through a combination of education, training, and experience.

PA-JJCM 8.02

Direct service personnel are qualified by a bachelor's degree in a social or human service field, and experience working with youth.

PA-JJCM 8.03

Employee workloads support the achievement of positive outcomes for youth, are regularly reviewed, and are based on an assessment of the following:

the qualifications, competencies, and experience of personnel, including the level of supervision needed;
case complexity and status, including the intensity of youths’ risks and needs;
the work and time required to accomplish assigned tasks, including those associated with individual caseloads and other job responsibilities;
whether youth receive services from multiple team members or professionals, including collaborating service providers; and
service volume.

Interpretation: Caseloads should be sufficiently small to permit personnel to respond to youths’ risks and needs and provide the level of supervision required, as referenced in PA-JJCM 6.01. Caseloads should generally not exceed 12 to 15 youth for high-intensity cases, 35 youth for medium-intensity cases, and 40 to 50 youth for low-intensity cases. New personnel should not carry independent caseloads prior to the completion of training.

PA-JJCM 8.04

Supervisors are qualified by:

an advanced degree in a social or human service field; or
a bachelor’s degree in a social or human service field and at least two years’ experience working with youth.

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	PURPOSE: Juvenile Justice Case Management Services coordinate the services and supervision that can help youth address problems and develop the attitudes and skills needed to make responsible choices, avoid negative behaviors, and become productive, connected, and law-abiding members of their communities.

RELATED FILES


	CASE A general term used to designate clients (including individuals, families, and groups) served by an organization for purposes of monitoring the provision of services. A foster care case is generally based on the placement of an individual child, although casework for the child may include services to the child's family. A child protective services case is based on an entire family household if a family assessment model is used; otherwise a case is defined as a child.


	SERVICE One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.


	SUPERVISION Assumption of responsibility for directly overseeing and evaluating the work or work products of personnel within an organization. Also includes inspecting the act or process of accomplishing a function or activity.


	CONNECTED The means by which individuals access services that may or may not be provided by the organization itself. These terms are used interchangeably when individuals are connected to services either directly or by referral. See also LINKED.


	PERSONNEL The body of employees and/or volunteers that carries out the organization's tasks under the organization's administration and/or supervision. This definition does not include foster parents who are specifically referenced in relevant standards


	TRAINING Instruction so as to make fit, qualified, or proficient in a skill or body of knowledge.


	CRISIS INTERVENTION The immediate response to the acute needs of a person in crisis including referral to appropriate community resources, advocacy, support, or direct assistance.


	ETHNICITY An orientation toward and identification with a population group that shares national origin, religion, race, or language.


	EMPLOYEE Paid member of an organization. Foster parents are not considered employees and are specifically referenced in relevant standards.


	WORKLOAD The amount of work assigned to or expected from a person within a specified period of time. See also CASELOAD.


	MANAGEMENT See ADMINISTRATION


	ASSESSMENT An evaluation, which utilizes professional expertise and skills in the collection and analysis of data to understand and describe the nature of service needs of an individual, family, or group. Assessment, as in needs assessment, is also used to determine priorities of program planning and service development for the organization as a whole. See also DIAGNOSIS.


	ADVANCED DEGREE A degree at the Master's level or beyond from an institution of higher education. An advanced degree does not include a Bachelor's degree, an associate's degree, or an educational certificate.


	CASELOAD The aggregate number of clients and/or consumers of service (including individuals, families, and groups) for whom a given employee is responsible. See also WORKLOAD