PA-JJCM 6: Service Monitoring and Supervision
Regular supervision and monitoring
allow the agency to ensure delivery of appropriate services, evaluate progress, and keep the community
The intensity of supervision, including frequency of contacts required, is:
- based on youths’ risks and needs; and
- specified in the service plan.
When possible contacts should occur in a variety of settings, including youths’ homes and communities, rather than being restricted to the agency’s offices. The number of contacts required may decrease with time and demonstration of progress. Electronic monitoring devices may be used to supplement supervision, but should not be used in place of personal contact.
Service monitoring includes:
- confirmation that services have been initiated;
- ongoing verification that youth have been engaged and continue to participate in services;
- attention and response to any complaints or problems that develop during service delivery; and
- evaluation of performance and progress.
The worker and a supervisor, or a team of relevant personnel, review the case quarterly to assess:
- service plan implementation;
- progress toward achieving service and treatment goals and desired outcomes;
- the continuing appropriateness of service and treatment goals and timeframes; and
- the level of supervision needed, including the number of contacts required.
Timeframes for review can be adjusted depending upon youths’ risks and needs, and the anticipated duration of service. Experienced workers may conduct reviews of their own cases. In such cases, their supervisors should review a sample
of their evaluations.
Personnel, youth, and family
members regularly review progress toward achievement of goals, and sign revisions to goals and plans.
When it is necessary to search youth or their property, trained personnel do so according to procedures that:
- are consistent with applicable state and federal law;
- define when there is reasonable cause to conduct a search;
- minimize the invasiveness of the search;
- respect youths’ dignity; and
- establish a process and timetable for administrative review.
When possible, personnel should receive permission from their supervisors prior to conducting a search. Agencies should conduct more invasive searches only when there is reason to do so, and demonstrate that these searches are: (1) conducted by qualified staff, and (2) accompanied by an increased level of administrative review.
NA The agency does not conduct searches.
The agency appropriately and consistently documents, reviews, and reports incidents of youth noncompliance.
The agency should follow any applicable policies, procedures or other rules for reporting infractions to the court or other party with jurisdiction over youth.