	Juvenile Justice Case Management Services

Introduction

Administration and Management

Service Delivery Administration Standards

Service Standards

PA-JJCM 5: Services and Supports

Youth are linked to services and supports needed to overcome problems, improve behavior, develop skills, build strengths, promote personal responsibility, and establish pro-social community connections.

Research Note: Although promoting public safety is an important aspect of PA-JJCM services, some literature asserts that programs often rely too heavily upon supervision, and suggests that youth will be more capable of avoiding crime and contributing to society if they are connected to needed supports and services and helped to develop appropriate competencies.

PA-JJCM 5.01

Personnel develop positive, respectful relationships with youth, and:

model pro-social behavior and attitudes;
emphasize personal responsibility and accountability; and
serve as a resource.

Interpretation: These relationships should be developed in the course of the contacts described in PA-JJCM 6.01.

Research Note: Some literature emphasizes the importance of developing positive interpersonal relationships, and suggests that services are not likely to succeed if youth do not buy into the relationship.

PA-JJCM 5.02

Youth are linked to programs and services needed to achieve goals and objectives identified in their service plans, including, as appropriate:

health services;
mental health and counseling services;
services for substance use conditions;
social and life skills development services; and
educational and vocational services.

PA-JJCM 5.03

Youth are engaged in activities that help them understand the impact of past actions and behaviors, and repair any harm they may have caused.

Interpretation: These activities may be specified by the court. Options can include, but are not limited to: meaningful community service, restitution, and victim/offender mediation.

PA-JJCM 5.04

Youth are helped to cultivate positive community connections by identifying:

pro-social recreational and leisure time activities; and
sources of pro-social support, such as mentors, community members, peers, siblings, or other family members.

Interpretation: “Recreational and leisure time activities” may include, but are not limited to: (1) sports and athletic activities, (2) cultural enrichment activities, and (3) positive youth development clubs.

Note: Involvement in the activities described in PA-JJCM 5.03 can also facilitate the development of positive community connections.

Research Note: Literature emphasizes the importance of developing pro-social community bonds and relationships.

PA-JJCM 5.05

Youth are connected to services, supports, and activities that are appropriate for and sensitive to their age, developmental level, language, gender, race, ethnicity, religion, sexual orientation, and past experiences of trauma.

PA-JJCM 5.06

Youth have access to services 24 hours a day, 7 days a week.

Interpretation: The agency may provide 24-hour access by, for example, using split shifts, or offering an emergency telephone hotline.

PA-JJCM 5.07

To strengthen the family’s ability to support and supervise youth, the agency connects family members with resources to help them:

meet any unmet service needs;
maintain and strengthen family relationships;
prevent, manage, and resolve family conflicts; and
identify strengths that can help them meet future challenges.

Note: See the Interpretation to PA-JJCM 3.02.

QUICK JUMP TO


	PURPOSE: Juvenile Justice Case Management Services coordinate the services and supervision that can help youth address problems and develop the attitudes and skills needed to make responsible choices, avoid negative behaviors, and become productive, connected, and law-abiding members of their communities.

RELATED FILES


	CASE A general term used to designate clients (including individuals, families, and groups) served by an organization for purposes of monitoring the provision of services. A foster care case is generally based on the placement of an individual child, although casework for the child may include services to the child's family. A child protective services case is based on an entire family household if a family assessment model is used; otherwise a case is defined as a child.


	SERVICE One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.


	SUPERVISION Assumption of responsibility for directly overseeing and evaluating the work or work products of personnel within an organization. Also includes inspecting the act or process of accomplishing a function or activity.


	CONNECTED The means by which individuals access services that may or may not be provided by the organization itself. These terms are used interchangeably when individuals are connected to services either directly or by referral. See also LINKED.


	LINKED The means by which individuals access services that may or may not be provided by the organization itself. These terms are used interchangeably when individuals are linked to services either directly or by referral. See also CONNECTED.


	COMMUNITY A specific group of people living in the same locality and who may share a common culture, values, and norms. Communities can also be defined by race, religion, ethnicity, age, occupation, political status, tribal affiliation, interest in particular problems or outcomes, or other common bonds. The term "community" encompasses worksites, schools, tribes, residential neighborhoods, business districts, recreational areas, and health and human service sites.


	PROGRAM A system of services offered by an organization. For example, an organization providing a mental health service may offer several mental health programs to different populations, e.g., a mental health program for adolescent teens. The word "program" can be used interchangeably with the word "service" or to describe specific programs.


	PERSONNEL The body of employees and/or volunteers that carries out the organization's tasks under the organization's administration and/or supervision. This definition does not include foster parents who are specifically referenced in relevant standards


	ACCOUNTABILITY The extent to which an organization is answerable for its processes and outcomes to a variety of relevant stakeholders including: consumers, community representatives, governing bodies, and governmental regulators.


	OBJECTIVE A sub-goal stated in operational terms, i.e., a statement that makes clear what expected results are to be measured or assessed.


	MANAGEMENT See ADMINISTRATION


	SERVICE PLAN A written plan of action based on the assessment of consumer needs and strengths that identifies problems, sets goals, and describes a strategy for achieving those goals and engaging in joint problem solving with the consumer. Also known as a "treatment plan".


	FAMILY Two or more people who consider themselves family and who assume obligations, functions, and responsibilities generally essential to healthy family life. Child care and child socialization, income support, long-term care, and other caregiving are among the functions of family life. The definition of "family" will rest with an individual's indication of who plays a family member role, including current or former foster family, adoptive family, extended family members, fictive kin, or significant others. Organizations that believe family is the central constellation in a child's life, and that family attachments are of primary importance for human development, will strive to work with professional staff to develop a common understanding of "family."


	ETHNICITY An orientation toward and identification with a population group that shares national origin, religion, race, or language.