	Counseling, Support, and Education Services

Introduction

Administration and Management

Service Delivery Administration Standards

Service Standards

PA-CSE 4: Counseling, Support, and Education for Individuals and Families

The organization provides individuals and families with educational, supportive, and preventative services that:

recognize individual and family values and goals;
accommodate differences in life styles; and
emphasize personal growth, development, and situational change.

NA The agency does not provide individual or family services.

PA-CSE 4.01

Personnel engage and motivate individuals and families by demonstrating:

sensitivity to the needs and personal goals of the service recipient;
a receptive manner;
respect for the person’s autonomy, confidentiality, socio-cultural values, personal goals, life style choices, and complex family interactions;
flexibility; and
appropriate boundaries.

PA-CSE 4.02

Personnel assist the individual or family to:

explore and clarify the reason for accessing services;
voice service goals;
identify successful coping or problem solving strategies based on identified strengths, formal and informal supports, and preferred solutions;
evaluate progress towards achieving identified goals; and
realize ways of maintaining and generalizing gains.

Research Note: Literature suggests that successful interventions are those that are driven by the goals of the service recipient and utilize the client’s strengths, coping mechanisms, and support networks to solve an identified problem. Assisting individuals and families to identify the concern that motivated them to seek out services, their service goals, and the tools they have to successfully accomplish their goals leads to greater self-sufficiency, and fewer service needs in the future.

PA-CSE 4.03

Services have an educational, supportive, or preventive focus to help individuals and families:

cope with life transitions;
better understand the patterns of community and family living;
anticipate and manage stresses of daily living; or
improve role competency and family and social functioning.

PA-CSE 4.04

When a service recipient is a victim of abuse, neglect, assault, or other violence, the organization provides:

trauma-informed care;
a safety plan;
frequent monitoring of progress toward service goals; or
access to intensive services.

Interpretation: Trauma informed care is grounded in a thorough understanding of the biopsychosocial effects of trauma on the individual. The traumatic experience is the primary focus of treatment and the key to improving service outcomes.

PA-CSE 4.05

The agency:

informs individuals and families of any limitations to confidentiality prior to the disclosure of sensitive information;
provides individuals and families with the resources to report domestic violence, rape, abuse, or neglect, if they elect to do so; and
adheres to mandated reporting laws.

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	PURPOSE: Individuals and families who participate in Counseling, Support, and Education Services identify and build on strengths, develop skills to manage situational change, access appropriate community support and resources, and improve functioning in daily activities at home, at work, and in the community.

RELATED FILES


	SERVICE One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.


	COMMUNITY A specific group of people living in the same locality and who may share a common culture, values, and norms. Communities can also be defined by race, religion, ethnicity, age, occupation, political status, tribal affiliation, interest in particular problems or outcomes, or other common bonds. The term "community" encompasses worksites, schools, tribes, residential neighborhoods, business districts, recreational areas, and health and human service sites.


	FAMILY Two or more people who consider themselves family and who assume obligations, functions, and responsibilities generally essential to healthy family life. Child care and child socialization, income support, long-term care, and other caregiving are among the functions of family life. The definition of "family" will rest with an individual's indication of who plays a family member role, including current or former foster family, adoptive family, extended family members, fictive kin, or significant others. Organizations that believe family is the central constellation in a child's life, and that family attachments are of primary importance for human development, will strive to work with professional staff to develop a common understanding of "family."


	PERSONNEL The body of employees and/or volunteers that carries out the organization's tasks under the organization's administration and/or supervision. This definition does not include foster parents who are specifically referenced in relevant standards


	SERVICE RECIPIENT The individuals, groups, organizations, or communities that use, receive, or benefit from programs and services. Service recipients can include consumers, patients, family members, legal guardians, advocates, public/private organizations, employers, and purchasers. All are regarded as significant stakeholders served in a variety of agencies and practice settings.


	CONFIDENTIALITY An ethical and practice principle that requires the protection of information shared within a professional-client relationship. An organization that upholds confidentiality prohibits personnel from disclosing information about persons served without their written consent.


	SERVICE GOALS Broad, issue-oriented statements that reflect the realistic achievements to be accomplished in the short or long term. Goals are achieved through the accomplishment of specific quantifiable objectives.


	SOCIAL FUNCTIONING The degree to which individuals, families, and groups are able to cope with social and psychological problems affecting their day-to-day functioning.


	MONITORING An evaluation involving a periodic review of consumer services, organizational activities, or conduct. Specifically, monitoring is an activity of case coordination, whereas more broadly, monitoring is an evaluation technique used in overall quality assurance.


	BIOPSYCHOSOCIAL The consideration of biological, psychological, and social factors in working with individuals and families. Typically, a comprehensive biopsychosocial assessment is undertaken to gather relevant facts and arrive at a complete understanding of a client's problem, situation, or circumstances.


	CLIENT See service recipient.


	SERVICE OUTCOMES The results achieved as a product of interventions measured against the treatment objectives specified in the service plan; the consequences of service that can be demonstrated in some objective manner.