SERVICE

One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.		  
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  CONNECTED

The means by which individuals access services that may or may not be provided by the organization itself. These terms are used interchangeably when individuals are connected to services either directly or by referral. See also LINKED.		  
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  COMMUNITY

A specific group of people living in the same locality and who may share a common culture, values, and norms. Communities can also be defined by race, religion, ethnicity, age, occupation, political status, tribal affiliation, interest in particular problems or outcomes, or other common bonds. The term "community" encompasses worksites, schools, tribes, residential neighborhoods, business districts, recreational areas, and health and human service sites.		  
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  PERSONNEL

The body of employees and/or volunteers that carries out the organization's tasks under the organization's administration and/or supervision. This definition does not include foster parents who are specifically referenced in relevant standards		  
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  ASSESSMENT

An evaluation, which utilizes professional expertise and skills in the collection and analysis of data to understand and describe the nature of service needs of an individual, family, or group. Assessment, as in needs assessment, is also used to determine priorities of program planning and service development for the organization as a whole. See also DIAGNOSIS.		  
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  PROGRAM

A system of services offered by an organization. For example, an organization providing a mental health service may offer several mental health programs to different populations, e.g., a mental health program for adolescent teens. The word "program" can be used interchangeably with the word "service" or to describe specific programs.		  
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  CONFIDENTIALITY

An ethical and practice principle that requires the protection of information shared within a professional-client relationship. An organization that upholds confidentiality prohibits personnel from disclosing information about persons served without their written consent.		  
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  VOLUNTEER

An individual who performs services for an organization for civic, charitable, or humanitarian reasons, without promise, expectation, or receipt of compensation for services rendered. Such service must be offered freely and without pressure or coercion, direct or implied, from an employer. If the individual is otherwise employed by the same employer for which s/he volunteers, the individual cannot volunteer to perform the same type of services that s/he is paid to perform as an employee.		  
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  TRAINING

Instruction so as to make fit, qualified, or proficient in a skill or body of knowledge.		  
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  PROCEDURES

Written instructions that outline the steps for performing a task(s) or operationalizing an administrative or service delivery process. A procedure can be written as a step-by-step set of instructions or as a narrative description of a process. A procedure tells someone how to do something not just what to do.

Unlike policies, procedures do not need to be approved or reviewed by the governing body, and need not be associated with a specific policy. For example, whereas a broad anti-discrimination policy requires grievance or other procedures in order to be operationalized within an organization, assessment procedures do not require a governing body approved assessment policy.

Note: Procedures are sometimes referred to as administrative policies.

  
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Juvenile Justice Day Services
  
Private Org Public Agency  

PA-JJD 4: Collaboration and Coordination

 
Collaboration and coordination increase the ability of the agency, community, and system as a whole to supervise and support youth, and promote their chances of living successfully in the community.
Interpretation: This core concept standard is intended to address the range of organizations and agencies likely to serve or encounter youth who are or may become involved with the juvenile justice system. Relevant organizations, agencies, and other parties to consider include: juvenile court personnel, including judges; probation; parole; law enforcement; prosecution and defense attorneys; representatives of state agencies responsible for youth corrections and detention; child welfare agencies; schools; mental health care providers; substance use treatment providers; medical and health care providers; and community organizations, including parks and recreation services, libraries, cultural institutions, businesses, and faith-based institutions.
Note: Collaboration by nature involves other organizations and agencies, and COA recognizes that there are obvious limits as to how much an individual agency can do. However, agencies are still expected to take steps to encourage the collaboration and coordination that can help promote positive outcomes for youth.
Research Note: Literature emphasizes that youth often have inter-related needs, and suggests that there should be a high level of coordination among organizations and agencies serving youth involved with the justice system. Much of this literature describes initiatives that must be championed and implemented on a large scale, such as developing integrated information sharing systems, adopting cross-system assessment instruments, or creating county-wide interagency teams. However, it also reveals smaller steps individual agencies can take to promote coordination and collaboration.

PA-JJD 4.01

 
The agency collaborates with relevant parties, such as the court, to encourage placement of youth into programs that address their risks and needs in the least restrictive environment necessary.

PA-JJD 4.02

 

The agency:

  1. maintains a comprehensive, up-to-date list of community programs and services, and information on how to access them; and
  2. advocates for additional services and supports when existing resources are lacking or inaccessible.

PA-JJD 4.03

 

The agency collaborates with other organizations and agencies to:

  1. arrange for the delivery of needed services the agency does not provide; and
  2. promote a comprehensive, coordinated approach to serving youth.
related PA-CR 2
Interpretation: This can include organizations and agencies involved with youth both during and prior to their placement at the agency, and relevant court or legal personnel. As referenced in CR 2, when information will be shared with other organizations and agencies, youth should be informed of any limits on confidentiality before they disclose information. This may be especially important when the agency serves youth prior to adjudication, and youth might reveal self-incriminating information that could potentially be used against them in legal proceedings.

PA-JJD 4.04

 

The agency reaches out to community resources and partners to:

  1. provide education about youths’ strengths and needs;
  2. identify opportunities for youth to become involved with or contribute to the community, when possible and appropriate; and
  3. recruit volunteers.
Interpretation: Relevant community resources and partners may include, but are not limited to: other youth-serving providers, schools, libraries, parks and recreation services, cultural institutions, local businesses, and faith-based institutions.

PA-JJD 4.05

 

The agency promotes a more comprehensive understanding of the different organizations, agencies, and systems serving youth by:

  1. educating its personnel about other systems working with the youth they serve; and
  2. educating other organizations and agencies about the juvenile justice system, or advocating for cross training.

PA-JJD 4.06

 

The agency facilitates appropriate collaboration and coordination by identifying laws, regulations, and other requirements governing information sharing and confidentiality, and:

  1. developing procedures and agreements consistent with these requirements; and
  2. training personnel to share information in accordance with the procedures.
related PA-CR 2
Interpretation: When possible, this should include procedures and/or agreements designed to protect youth from self-incrimination. As referenced in PA-JJD 4.03, this may be especially important when agencies serve youth prior to adjudication.
Research Note: Relevant laws, regulations, and other requirements may include federal, state, and local statutes, ordinances, resolutions, regulations, court orders, and legal opinions. These requirements can vary from place to place, and literature acknowledges that issues related to confidentiality and information sharing are complicated. However, it also emphasizes that there are ways to appropriately share information within the legal limitations that exist, and suggests that one of the greatest obstacles to information sharing may be that people do not always understand what they are and are not permitted to share. Accordingly, this literature points to the importance of understanding relevant requirements, and developing procedures and agreements for sharing information appropriately.
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PURPOSE: Juvenile Justice Day Services promote public safety and reduce the need for out-of-home placements by allowing youth to reside in their communities while they address problems and develop the attitudes and skills needed to make responsible choices, avoid negative behaviors, and become productive, connected, and law-abiding members of their communities.
 
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