SERVICE

One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.		  
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  CONNECTED

The means by which individuals access services that may or may not be provided by the organization itself. These terms are used interchangeably when individuals are connected to services either directly or by referral. See also LINKED.		  
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  PERSONNEL

The body of employees and/or volunteers that carries out the organization's tasks under the organization's administration and/or supervision. This definition does not include foster parents who are specifically referenced in relevant standards		  
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  TRAINING

Instruction so as to make fit, qualified, or proficient in a skill or body of knowledge.		  
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  PREVENTION

Actions taken to minimize and/or eliminate social, psychological, or other conditions. Prevention can occur at the individual, group, community, and societal levels and enhances opportunities to achieve positive fulfillment.		  
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  MANAGEMENT

See ADMINISTRATION		  
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  CRISIS INTERVENTION

The immediate response to the acute needs of a person in crisis including referral to appropriate community resources, advocacy, support, or direct assistance.		  
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  ETHNICITY

An orientation toward and identification with a population group that shares national origin, religion, race, or language.		  
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  SUPERVISION

Assumption of responsibility for directly overseeing and evaluating the work or work products of personnel within an organization. Also includes inspecting the act or process of accomplishing a function or activity.		  
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  CASE

A general term used to designate clients (including individuals, families, and groups) served by an organization for purposes of monitoring the provision of services. A foster care case is generally based on the placement of an individual child, although casework for the child may include services to the child's family. A child protective services case is based on an entire family household if a family assessment model is used; otherwise a case is defined as a child.		  
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  ADVANCED DEGREE

A degree at the Master's level or beyond from an institution of higher education. An advanced degree does not include a Bachelor's degree, an associate's degree, or an educational certificate.		  
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  QUALIFIED PROFESSIONAL

An individual licensed by the state in which the organization operates to perform duties outlined in the regulation requirements. Similar terms include: qualified health practitioner, qualified clinician, and qualified medical practitioner. 		 
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  EMPLOYEE

Paid member of an organization. Foster parents are not considered employees and are specifically referenced in relevant standards. 		 
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  WORKLOAD

The amount of work assigned to or expected from a person within a specified period of time. See also CASELOAD.		  
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  ASSESSMENT

An evaluation, which utilizes professional expertise and skills in the collection and analysis of data to understand and describe the nature of service needs of an individual, family, or group. Assessment, as in needs assessment, is also used to determine priorities of program planning and service development for the organization as a whole. See also DIAGNOSIS.		  
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  CASELOAD

The aggregate number of clients and/or consumers of service (including individuals, families, and groups) for whom a given employee is responsible. See also WORKLOAD 		 
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Juvenile Justice Corrections Services
  
Private Org Public Agency  

PA-JJC 17: Personnel

 
Personnel have the training, skills, and experience needed to help youth overcome problems and become productive, connected, and law-abiding citizens.
Note: Staffing ratios are addressed in PA-JJC 14.

PA-JJC 17.01

 

Personnel are competent in:

  1. understanding youth development;
  2. communicating respectfully and effectively with youth;
  3. understanding youths’ rights and responsibilities;
  4. assessing risks and safety;
  5. recognizing and responding to needs, including needs related to health, mental health, and substance use;
  6. suicide prevention and response;
  7. conflict management, crisis intervention, and de-escalation techniques;
  8. appropriate disciplinary techniques;
  9. providing services in a culturally competent manner that considers gender, race, ethnicity, sexual orientation, developmental level, disability, and other relevant characteristics;
  10. understanding the importance of rehabilitation and reintegration; and
  11. collaborating with other providers.
related PA-BSM 3,  PA-BSM 4,  PA-TS 1,  PA-TS 2
Interpretation: Competence can be demonstrated through a combination of education, training, and experience.

PA-JJC 17.02

 

Personnel providing youth care and supervision are qualified by at least:

  1. two years of college in a social or human service field; or
  2. a high school degree or equivalent and at least two years’ experience working with youth.

PA-JJC 17.03

 

Case managers are qualified by:

  1. an advanced degree in a social or human service field; or
  2. a bachelor’s degree in a social or human service field and experience working with youth.

PA-JJC 17.04

 

Qualified professionals and specialists provide needed services related to:

  1. mental health;
  2. substance use;
  3. medicine and dentistry;
  4. nursing; and
  5. education.

PA-JJC 17.05

 
A team approach is used to ensure a comprehensive, integrated approach to service delivery and supervision.
Interpretation: While PA-JJC 5 addresses coordination with personnel at other organizations and agencies, this standard is intended to encourage appropriate communication and coordination among the agency’s personnel.

PA-JJC 17.06

 

Employee workloads support the achievement of positive outcomes for youth, are regularly reviewed, and are based on an assessment of the following:

  1. the qualifications, competencies, and experience of personnel, including the level of supervision needed;
  2. case complexity and status, including the intensity of youths’ risks and needs;
  3. the work and time required to accomplish assigned tasks, including those associated with individual caseloads and other job responsibilities;
  4. whether services are provided by multiple professionals or team members; and
  5. service volume.

PA-JJC 17.07

 

Supervisors are qualified by:

  1. an advanced degree in a social or human service field; or
  2. a bachelor's degree in a social or human service field and at least two years' experience working with youth.
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PURPOSE: Juvenile Justice Corrections Services promote public safety by helping youth overcome problems and develop the attitudes and skills needed to make responsible choices, avoid negative behaviors, and become productive, connected, and law-abiding citizens.

  
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