PROGRAM

A system of services offered by an organization. For example, an organization providing a mental health service may offer several mental health programs to different populations, e.g., a mental health program for adolescent teens. The word "program" can be used interchangeably with the word "service" or to describe specific programs.
 
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  PERSONNEL

The body of employees and/or volunteers that carries out the organization's tasks under the organization's administration and/or supervision. This definition does not include foster parents who are specifically referenced in relevant standards
 
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  SERVICE

One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.
 
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  SERVICE PLAN

A written plan of action based on the assessment of consumer needs and strengths that identifies problems, sets goals, and describes a strategy for achieving those goals and engaging in joint problem solving with the consumer. Also known as a "treatment plan".
 
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  ASSISTIVE TECHNOLOGY

The commercial or custom-designed devices, modifications, accommodation strategies, and/or related technical services that help persons with disabilities increase, maintain, or improve their functional capabilities.
 
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  ELIGIBILITY

The degree to which an individual, family, group, or community meets the specific criteria and qualifications required to receive goods, benefits, or services.
 
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  TRAINING

Instruction so as to make fit, qualified, or proficient in a skill or body of knowledge.
 
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  MANAGEMENT

See ADMINISTRATION
 
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  MEDICATION

A prescribed or over-the-counter drug that is injected, taken orally, applied topically, or otherwise administered.
 
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  ADMINISTRATION

The personnel responsible for management functions of the organization, including fiscal management, human resources, and service delivery. Such personnel determine organizational goals, acquire and allocate resources to carry out a program, coordinate activities toward goal achievement, and monitor, evaluate, and make needed changes in processes and procedures to improve the likelihood of goal achievement. The term is synonymously used with MANAGEMENT.
 
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Supplement for Developmental Disabilities Programs
 
Private Org Public Agency  

PA-SDD 7: Personnel

 
Direct support personnel are trained and able to provide services, supports, and other forms of direct assistance.

PA-SDD 7.01

 

Direct support personnel have a high school degree or equivalent and are trained and competent in:

  1. establishing rapport with individuals served;
  2. interaction and communication techniques;
  3. implementation of person-centered service plans;
  4. implementing the principles of self-determination and inclusion;
  5. use of assistive technology;
  6. teaching ADLs;
  7. recognizing and addressing abuse, neglect, and exploitation;
  8. coordinating services within a team; and
  9. public assistance programs, eligibility requirements, and benefits.

PA-SDD 7.02

 

Training can include, as appropriate to the service and needs of individuals served:

  1. management of behavior, including risk of harm to self or others;
  2. positive behavioral supports;
  3. assisted dining techniques and good nutrition;
  4. lifting and transfer techniques;
  5. safe transportation techniques;
  6. health related supports; and
  7. medication administration.
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PURPOSE: Children, youth, and adults who participate in developmental disabilities programs achieve full integration and inclusion in the mainstream, make choices, exert control over their lives, and fully participate in, and contribute to, their communities.
 
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