CLIENT

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  SERVICE

One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.		  
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  MANAGEMENT

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  PERSONNEL

The body of employees and/or volunteers that carries out the organization's tasks under the organization's administration and/or supervision. This definition does not include foster parents who are specifically referenced in relevant standards		  
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Financial Education and Counseling Services
  
Private Org Public Agency  

PA-FEC 14: Business Ethics

 
The agency and its personnel conduct activities in an ethical manner.

PA-FEC 14.01

 

The agency prohibits:

  1. financial incentives for counselors based solely on the number of DMPs established;
  2. financial penalties for counselors when clients assume responsibility for debt management or leave the program; and
  3. making or accepting payment in exchange for referrals.

PA-FEC 14.02

 
The agency does not make or negotiate loans on behalf of its clients or purchase client debt.
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PURPOSE: Clients who receive Financial Education and Counseling services learn to solve financial problems and gain personal financial management skills.
 
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