CLIENT

See service recipient.		  
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  SERVICE

One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.		  
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  MANAGEMENT

See ADMINISTRATION		  
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  VENDOR

An organization or person that sells services. 		 
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  CONSUMER

The individual, family, group, or community that seeks or receives services.		  
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  PRACTICE

Established actions or ways of proceeding in the regular performance of organizational duties. Policies and procedures often guide practice.		  
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  PROGRAM

A system of services offered by an organization. For example, an organization providing a mental health service may offer several mental health programs to different populations, e.g., a mental health program for adolescent teens. The word "program" can be used interchangeably with the word "service" or to describe specific programs.		  
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Financial Education and Counseling Services
  
Private Org Public Agency  

PA-FEC 13: Truth in Marketing

 
Services are accurately depicted in the agency’s marketing efforts.

PA-FEC 13.01

 

The agency’s marketing efforts:

  1. accurately describe the agency and its services; and
  2. provide relevant contact information, including a current address, on all printed or electronic advertisements.

PA-FEC 13.02

 
An agency that uses a vendor to generate consumer leads does not provide incentives for such leads.
Interpretation: This standard requires that the agency does not base payment to the lead vendor on the number of leads generated. Such a practice may encourage lead vendors to generate leads using statements that do not accurately reflect the agency’s services.
NA The agency does not use a vendor to generate consumer leads.

PA-FEC 13.03

 

Written information explains:

  1. the range of services and options available, including bankruptcy; and
  2. that receipt of financial counseling and education services does not guarantee participation in debt management program services.
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PURPOSE: Clients who receive Financial Education and Counseling services learn to solve financial problems and gain personal financial management skills.
 
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