CLIENT

See service recipient.		  
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  SERVICE

One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.		  
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  MANAGEMENT

See ADMINISTRATION		  
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  PROCEDURES

Written instructions that outline the steps for performing a task(s) or operationalizing an administrative or service delivery process. A procedure can be written as a step-by-step set of instructions or as a narrative description of a process. A procedure tells someone how to do something not just what to do.

Unlike policies, procedures do not need to be approved or reviewed by the governing body, and need not be associated with a specific policy. For example, whereas a broad anti-discrimination policy requires grievance or other procedures in order to be operationalized within an organization, assessment procedures do not require a governing body approved assessment policy.

Note: Procedures are sometimes referred to as administrative policies.

  
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  COMMUNITY

A specific group of people living in the same locality and who may share a common culture, values, and norms. Communities can also be defined by race, religion, ethnicity, age, occupation, political status, tribal affiliation, interest in particular problems or outcomes, or other common bonds. The term "community" encompasses worksites, schools, tribes, residential neighborhoods, business districts, recreational areas, and health and human service sites.		  
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  PROGRAM

A system of services offered by an organization. For example, an organization providing a mental health service may offer several mental health programs to different populations, e.g., a mental health program for adolescent teens. The word "program" can be used interchangeably with the word "service" or to describe specific programs.		  
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  ELIGIBILITY

The degree to which an individual, family, group, or community meets the specific criteria and qualifications required to receive goods, benefits, or services.		  
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  INDICATOR

A described activity, event, outcome, or benchmark used for measurement in monitoring the quality and outcome(s) of service.		  
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  REFERRALS

Resource suggestions provided to consumers to address problems or needs that are beyond the scope of the organization's mission.		  
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Financial Education and Counseling Services
  
Private Org Public Agency  

PA-FEC 6: Housing Counseling and Education Services

 
The agency provides housing counseling and education services to inform and prepare the client for achieving and maintaining homeownership.
NA The agency does not provide any housing counseling and education services.

PA-FEC 6.01

 

The agency provides clients with pre-purchase homebuying counseling and education that includes:

  1. how to assess readiness to purchase a home;
  2. the benefits and responsibilites of owning a home;
  3. an overview of the homebuying and mortgage loan process;
  4. how to calculate the affordability of owning a home; and
  5. the importance of setting financial goals and maintaining good credit.
Interpretation: The agency assists in developing a budget that identifies projected costs of homeownership to help the client assess his or her readiness to purchase a home.
NA The agency does not provide pre-purchase homebuying counseling and education.

PA-FEC 6.02

 

Clients receive counseling and education regarding home financing that address:

  1. appropriate types and sources of mortgage loans;
  2. understanding how lenders evaluate credit and determine mortgage readiness;
  3. how to avoid predatory loans;
  4. resources available to assist with home purchases;
  5. what to do if the loan is denied; and
  6. loan closing costs and procedures.
Interpretation: The agency reviews the client’s credit report, when available, to provide a greater understanding of how lenders evaluate credit and determine mortgage readiness.
NA The agency does not provide pre-purchase homebuying counseling and education.

PA-FEC 6.03

 

Education and counseling prepare clients to shop for and select a home by providing information about:

  1. the professionals involved in the real estate and homebuying process;
  2. making an offer;
  3. having a purchase contract;
  4. home inspections; and
  5. escrow funds.
NA The agency does not provide pre-purchase homebuying counseling and education.

PA-FEC 6.04

 

Housing education and counseling address home maintenance and financial management topics including:

  1. homeowner rights and responsibilities;
  2. agencies that provide resources to assist with financial issues;
  3. costs associated with utilites, taxes, insurance, and maintenance;
  4. energy efficiency;
  5. community involvement;
  6. refinancing, reverse mortgages, home equity loans, and home improvement loans; and
  7. calculating home equity.
NA The agency does not provide home maintenance counseling and education.

PA-FEC 6.05

 

Clients receive information to prevent or resolve mortgage delinquency that addresses, as applicable:

  1. identification of the status of the client’s mortgage;
  2. a budget that includes a review of income, living expenses, and other debts;
  3. the repercussions of a defaulted mortgage and foreclosure;
  4. the client’s options to resolve the mortgage crisis; and
  5. services available that can provide assistance and relief for the client’s current crisis.
NA The agency does not provide mortgage delinquency counseling and education.

PA-FEC 6.06

 

The agency provides information regarding rental options, including:

  1. HUD rental, rent subsidy programs, and other federal, state, and/or local assistance;
  2. fair housing;
  3. landlord tenant laws;
  4. lease terms;
  5. rent delinquency; and
  6. housing search resources.
NA The agency does not provide rental counseling and education.

PA-FEC 6.07

 

Clients receive counseling and education regarding reverse equity mortgages that includes:

  1. the benefits and disadvantages of a reverse equity mortgage;
  2. client eligibility;
  3. payment options;
  4. the fees and associated costs of the reverse equity mortgage product;
  5. time sensitivity issues related to the mortgage; and
  6. indicators for foreclosure, such as death, sale of the property, or insurance or tax delinquency.
NA The agency does not provide reverse equity mortgage counseling.

PA-FEC 6.08

 
Agencies assist homeless individuals, as needed, and provide information and services, either directly or through referral, regarding transitional housing, emergency shelters, and other emergency services.
Note: See also PA-FEC 11 regarding Referrals and System Collaborations.
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PURPOSE: Clients who receive Financial Education and Counseling services learn to solve financial problems and gain personal financial management skills.
 
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