SERVICE

One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.
 
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  CAREGIVER

The provider of physical, emotional, and social needs to another person, often dependent and unable to provide for his or her own needs. Caregiver is the generic term used for the direct service providers in Community Care and Support Services (CCS).
 
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  PARENTS

Parents can include: birth, foster, kinship, and adoptive parents. Please see service standards for more specific information about use of this term.
 
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  SERVICE PLAN

A written plan of action based on the assessment of consumer needs and strengths that identifies problems, sets goals, and describes a strategy for achieving those goals and engaging in joint problem solving with the consumer. Also known as a "treatment plan".
 
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  SERVICE GOALS

Broad, issue-oriented statements that reflect the realistic achievements to be accomplished in the short or long term. Goals are achieved through the accomplishment of specific quantifiable objectives.
 
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  CASE

A general term used to designate clients (including individuals, families, and groups) served by an organization for purposes of monitoring the provision of services. A foster care case is generally based on the placement of an individual child, although casework for the child may include services to the child's family. A child protective services case is based on an entire family household if a family assessment model is used; otherwise a case is defined as a child.
 
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  INDIAN CHILD

As defined in the Indian Child Welfare Act (ICWA), "Any unmarried person who is under age eighteen and is either (a) a member of an Indian tribe or (b) eligible for membership in an Indian tribe and is the biological child of a member of an Indian tribe." For purposes of compliance with ICWA, the definition provided in the Act shall apply. For purposes of access to services and resources, other more inclusive definitions may apply (e.g. Indian Education Act, tribal definitions, etc.).
 
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  INDIAN ORGANIZATION

As defined in ICWA, "Any group, association, partnership, cooperation, or other legal entity owned or controlled by Indians, or a majority of whose members are Indians."
 
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  PLANNING

The process of specifying objectives, evaluating the means for their achievement, and exercising deliberate decision making about appropriate courses of action.
 
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  SERVICE RECIPIENT

The individuals, groups, organizations, or communities that use, receive, or benefit from programs and services. Service recipients can include consumers, patients, family members, legal guardians, advocates, public/private organizations, employers, and purchasers. All are regarded as significant stakeholders served in a variety of agencies and practice settings.
 
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  CLINICAL

The study, assessment, and diagnosis of the client situation followed by direct treatment to help the client achieve prescribed goals.
 
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  RESEARCH

For purposes of COA accreditation, all forms of internal or external research involving persons served except internal program evaluation and outcomes research, or educational projects performed by students and interns that are part of their professional training.
 
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  FAMILY

Two or more people who consider themselves family and who assume obligations, functions, and responsibilities generally essential to healthy family life. Child care and child socialization, income support, long-term care, and other caregiving are among the functions of family life. The definition of "family" will rest with an individual's indication of who plays a family member role, including current or former foster family, adoptive family, extended family members, fictive kin, or significant others. Organizations that believe family is the central constellation in a child's life, and that family attachments are of primary importance for human development, will strive to work with professional staff to develop a common understanding of "family."
 
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  PROGRAM

A system of services offered by an organization. For example, an organization providing a mental health service may offer several mental health programs to different populations, e.g., a mental health program for adolescent teens. The word "program" can be used interchangeably with the word "service" or to describe specific programs.
 
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  ASSESSMENT

An evaluation, which utilizes professional expertise and skills in the collection and analysis of data to understand and describe the nature of service needs of an individual, family, or group. Assessment, as in needs assessment, is also used to determine priorities of program planning and service development for the organization as a whole. See also DIAGNOSIS.
 
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  SPECIAL NEEDS

A designation used in reference to conditions or characteristics of a person that reflect a need for special care, services, or treatment. When the term is used in the context of adoption services, special needs refers to conditions that make a child harder to place for adoption. This includes children who are members of sibling groups, older children, children with disabilities, children of certain racial /ethnic backgrounds, etc. When the term is used in the context of foster care it refers to the need for a higher degree of specialized case services and attention due to mental and physical disabilities. When the term is used in the context of out-of-school time services, a child or youth may have special physical, behavioral, medical, emotional, or cognitive needs that should be addressed or accommodated. The term is also used in other contexts. See also DEVELOPMENTAL DISABILITIES.
 
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  PRACTICE

Established actions or ways of proceeding in the regular performance of organizational duties. Policies and procedures often guide practice.
 
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  CULTURE

The customs, habits, values, skills, technology, beliefs, and religious, social, and political behaviors of a group of people in a specific period of time.
 
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  COMMUNITY

A specific group of people living in the same locality and who may share a common culture, values, and norms. Communities can also be defined by race, religion, ethnicity, age, occupation, political status, tribal affiliation, interest in particular problems or outcomes, or other common bonds. The term "community" encompasses worksites, schools, tribes, residential neighborhoods, business districts, recreational areas, and health and human service sites.
 
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  CUSTODY

The care, control, and maintenance of a child. The court legally can award custody to an agency in abuse and neglect cases or to parents in divorce, separation, or adoption proceedings. Child welfare departments retain legal custody and control of major decisions for a child in foster care; foster parents do not have legal custody of the children for which they provide care.
 
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  APPROPRIATENESS

The degree to which a particular service, placement, treatment, intervention, or activity is: best suited to an individual's needs; not excessive, unduly intrusive, or restrictive; anticipated to be effective in achieving the desired and specified outcomes; and adequate or sufficient in quantity to address the problem.
 
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  SAMPLE

A portion or representative percentage of a greater whole.
 
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  EVALUATION

The review and assessment of organizational operations, programs and services.
 
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  CASE REVIEW

A regular and periodic examination of a consumer's service needs, service delivery goals and objectives, intervention plans, prognoses, and the timelines required to achieve them. The direct service provider and supervisor frequently conduct the case review, but it may also involve others, as in an interdisciplinary or inter-organizational case conference. The client, or the parent or legal guardian in the case of a minor, are included in his/her periodic case review by the team.
 
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Guardianship Services for Minors
 
Private Org Public Agency  

PA-GSM 6: Service Planning and Monitoring

 
Birth parents, the child, and prospective guardian participate in the development and ongoing review of service plans that are the basis for delivery of services and support.
Interpretation: Service goals should be identified for birth parents, the child, and the prospective guardian. Generally, separate plans are developed for each involved party, but in some circumstances it may be appropriate to add the child’s goals to one of the other service plans.
Interpretation: When the case involves an Indian child, resources available through the tribe or local Indian organizations should be considered when developing the service plan.

PA-GSM 6.01

 
A strengths-based service plan is developed, within an appropriate timeframe, with the full participation of the child, prospective guardian, and birth parent.
Interpretation: Service planning is to be conducted so that service recipients retain as much personal responsibility and self-determination as possible and desired. Generally, children age 6 and older are to be included in service planning, unless there are clinical justifications for not doing so.
Research Note: Research suggests that insufficient involvement of the prospective guardian and the birth parent in service planning may lead to low achievement rates of permanency. Attention to continuous parent involvement in service needs should be given until the guardianship becomes legal.

PA-GSM 6.02

 
Extended family members and significant others, as appropriate and with the consent of the service recipients, are advised of ongoing progress and participate in service planning.
Interpretation: The agency facilitates participation by, for example, helping arrange transportation or including family in scheduling decisions.
Research Note: While the efficacy of involving people who can play an effective, informal support role has not been established formally, an approach known as family group conferencing, or family team decision-making, is sometimes used to positive effect in child welfare programs.

PA-GSM 6.03

 

During service planning the agency and the service recipients explore:

  1. available options;
  2. how the agency can support the achievement of desired outcomes; and
  3. benefits and cultural relevance of planned services.

PA-GSM 6.04

 

The service plan is based on the assessment, takes into account any identified special needs, and includes:

  1. agreed upon goals, desired outcomes, and timeframes for achieving them;
  2. services, education, and supports to be provided, and by whom; and
  3. the service recipient’s signature.
Interpretation: The agency should recognize the value of incorporating culturally-grounded interventions into the service plan, and include traditional practices or customs of the child’s culture, tribe, or faith-based community to the greatest extent possible and appropriate.
Research Note: In many state-subsidized guardianship programs, special needs such as mental health risks, learning disabilities, or behavioral concerns must be identified in the service plan to ensure future service needs will be paid for by the subsidy program.
Research Note: Caregivers who are unable to afford or find appropriate mental health care are often ill-advised to voluntarily relinquish custody so their child will be more likely to receive necessary services. Every year, thousands of children are unnecessarily institutionalized in this way. When children enter the system with identified mental health needs, special attention needs to be given to connecting youth to appropriate services in a way that does not necessitate the relinquishment of custody by their caregiver.

PA-GSM 6.05

 

When special needs have been identified, the agency:

  1. advises the family of mechanisms in their state, or by their tribe, to extend guardianship beyond age 18; and
  2. includes in the service plan connections to community resources and necessary systems that the young adult will need when they are no longer considered a minor.
Interpretation: Connections to necessary systems can include, for example, referring young adults with special needs to the mental health system to be assessed for continuing support needs or an ongoing guardianship arrangement.

PA-GSM 6.06

 

The worker and a supervisor, or a service or peer team, regularly review each case to assess:

  1. service plan implementation;
  2. progress toward achieving service goals and desired outcomes; and
  3. the continuing appropriateness of agreed upon service goals.

Interpretation: The review should occur:

  1. monthly for children awaiting transfer of custody; and
  2. at least quarterly for prospective guardians and birth parents.
Interpretation: Experienced workers may conduct reviews of their own cases. In such cases, the worker’s supervisor reviews a sample of the worker’s evaluations as per the requirements of the standard.
Interpretation: When the case involves an Indian child, a representative from the tribe or a local Indian organization should receive timely notification of case reviews, be given an opportunity to participate, and be informed of any changes made to the plan. The case review should include an assessment for compliance with the Indian Child Welfare Act.

PA-GSM 6.07

 
The worker regularly reviews progress toward achievement of goals with birth parents, the prospective guardian, the child, and extended family to the extent possible and revisions to the goals and plans are signed.

PA-GSM 6.08

 

The agency participates in or facilitates the development of a permanency plan for the minor that identifies:

  1. guardianship as the permanency goal;
  2. activities that support the achievement of guardianship; and
  3. a timeframe for completing the guardianship process.
Interpretation: When the case involves an Indian child, tribal definitions of permanency should be recognized and incorporated into the permanency plan.
Research Note: Tribal definitions of permanency can vary by tribe but generally focus on the concept of belonging through the identification and enhancement of the child’s support networks including their extended family, clan, and tribe. Thus, permanency is the result of continuity and a sustained sense of belonging.

PA-GSM 6.09

 
The child receives information about progress toward achieving permanency as appropriate to his or her age, cultural needs, and developmental level.
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PURPOSE: Guardianship Services for Minors support the establishment of a court-appointed, long-term, living arrangement with a committed caregiver that ensures safety and increases stability and child well-being.

 
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