The Service Delivery Administration Narrative should provide an overview of key practices that contribute to the performance and productivity of your organization. The Narrative supports, but should not duplicate, evidence provided elsewhere in your self-study.
The Training and Supervision Service Delivery Administration Narrative should provide the Peer Review Team with a clear, concise description of how your training and supervision practices promote staff competence and effective service delivery.
Purpose Standard: Training and Supervision (TS)
The organization supports staff and promotes staff competence by providing regular supervision and training on relevant service delivery topics.
Provide responses to the following questions that address your organizationís achievement of the Training and Supervision Purpose Standard. Highlight applicable obstacles and innovations, if any, in each of your responses.
1. Describe the structure of your organizationís training and personnel development program. Include or discuss:
(e.g., The achievement of our organizationís mission is dependant upon our staffís ability to competently fulfill their job responsibilities. We continue to budget monetary resources for professional development activities.
Our Training Coordinator meets annually with each program director to discuss the organizationís training needs and to redraft training curricula as necessary. This ensures that we are meeting the specific needs of each program site and that across the organization we continue to support staff, promote staff competence, and achieve desired outcomes.
Last year we added a component to our training to strengthen our intensive case management skill sets based on a new program we are instituting for the homeless mentally illÖ.)
2.Cite 2-3 examples of training and personnel development activities or decisions that your organization has undertaken which contributed to the staffís ability to competently provide services.
(e.g., Our organization hired a new Training Coordinator last January. Since then, the coordinator has worked closely with the Director, program supervisors, and staff to develop a training program that meets the organizationís needs Ö)
3. Describe your organizationís system of supervision.
4. Identify a part of your training and supervision program that has been:
(e.g., Due to recent funding cuts at the State level in residential treatment services, we have been exploring innovative training methods and personnel development opportunities. In March, we entered into a partnership with two local residential treatment programs to design a structured training program that allows our staff to receive specific aspects of its training at the partnering sitesÖ)
5.Provide any additional information that would increase the Peer Teamís understanding of how your organizationís training and supervision activities support staff and promote staff competence.
Organizations being accredited for the first time: Please provide information for the last year.
Organizations being reaccredited: Please provide information for the period since the last accreditation review.
Fundamental Practice Standards: