IMMIGRANT

An individual not born in the United States, Puerto Rico, or an outlying US territory, who migrates from his/her country of nationality or any country in which they last habitually resided and chooses to seek a better economic, social or religious life abroad. Immigrants, and children of immigrants, can be citizens, Legal Permanent Residents "a step toward naturalization as a US citizen" or non-citizens, either legal or undocumented without legal status. 		 
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  REFUGEE

Those who flee their home country because of persecution or a well-founded fear of persecution due to race, religion, nationality, membership in a particular social group, or political opinion and are unable or unwilling to return to, or avail themselves of, their home country. 		 
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  FAMILY

Two or more people who consider themselves family and who assume obligations, functions, and responsibilities generally essential to healthy family life. Child care and child socialization, income support, long-term care, and other caregiving are among the functions of family life. The definition of "family" will rest with an individual's indication of who plays a family member role, including current or former foster family, adoptive family, extended family members, fictive kin, or significant others. Organizations that believe family is the central constellation in a child's life, and that family attachments are of primary importance for human development, will strive to work with professional staff to develop a common understanding of "family."		  
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  PROGRAM

A system of services offered by an organization. For example, an organization providing a mental health service may offer several mental health programs to different populations, e.g., a mental health program for adolescent teens. The word "program" can be used interchangeably with the word "service" or to describe specific programs.		  
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  SERVICE PHILOSOPHY

The theoretical framework that describes and explains an organization's approach to service. 		 
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  SERVICE RECIPIENT

The individuals, groups, organizations, or communities that use, receive, or benefit from programs and services. Service recipients can include consumers, patients, family members, legal guardians, advocates, public/private organizations, employers, and purchasers. All are regarded as significant stakeholders served in a variety of agencies and practice settings.		  
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  SERVICE

One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.		  
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  CONSUMER

The individual, family, group, or community that seeks or receives services.		  
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  EMPOWERMENT

The process of helping individuals, families, groups, or communities to increase their personal, interpersonal, political, social, and/or economic strength or position and to develop influence that may impact their circumstances.		  
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  EVALUATION

The review and assessment of organizational operations, programs and services.		  
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Immigrant and Refugee Resettlement: Resettlement Practice with Separated and Unaccompanied Children; Transition Services; Immigration, Citizenship and Naturalization Legal Assistance Services
  
Private Org Public Agency  

IRR 5: Service Philosophy

 

The program is guided by a service philosophy that:

  1. sets forth a logical approach for how program activities and interventions will meet the needs of service recipients; and
  2. guides the development and implementation of program activities and services based on the best available evidence of service effectiveness.
Interpretation: Who a program serves will dictate how a program expects services to make a positive difference. Consumer empowerment and empowerment through consumer education and participation, are two examples of a service philosophy that resettlement service programs might use to frame activities, interventions, and program evaluation. A program serving unaccompanied and separate children could instead be guided by a re-education or positive youth development orientation.
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PURPOSE: Immigrants and refugees acquire the cross-cultural information, skills, and social support network needed to gain stability, make a positive personal and social adjustment, maintain family connections and well-being, and achieve educational, economic and civic participation goals.
 
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