SERVICE

One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.		  
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  MANAGEMENT

See ADMINISTRATION		  
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  INTAKE

The client's entry point for services at which eligibility is assessed against established criteria and a preliminary evaluation of the presenting problem occurs.		  
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  CRITERIA

Systematically developed, objective, and quantifiable statements used to assess the appropriateness of specific decisions, services, and outcomes.		  
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  PRACTICE

Established actions or ways of proceeding in the regular performance of organizational duties. Policies and procedures often guide practice.		  
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  ASSESSMENT

An evaluation, which utilizes professional expertise and skills in the collection and analysis of data to understand and describe the nature of service needs of an individual, family, or group. Assessment, as in needs assessment, is also used to determine priorities of program planning and service development for the organization as a whole. See also DIAGNOSIS.		  
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  CONNECTED

The means by which individuals access services that may or may not be provided by the organization itself. These terms are used interchangeably when individuals are connected to services either directly or by referral. See also LINKED.		  
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  CLIENT

See service recipient.		  
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  CONTRACT

A formal written agreement between two or more parties that specifies the services, space, or products to be provided in exchange for some form of compensation. Also known as "purchase of service arrangement."		  
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  REFERRALS

Resource suggestions provided to consumers to address problems or needs that are beyond the scope of the organization's mission.		  
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Outpatient Mental Health Services
  
Private Org Public Agency  

MH 1: Screening and Intake

 
The intake process minimizes barriers to timely initiation and use of services and includes criteria for determining the need for service of a different intensity.

MH 1.01

 

Individuals are screened at intake and informed about:

  1. how well the individual’s request matches the organization's services; and
  2. what services will be available and when.
NA Another organization is responsible for screening.

MH 1.02

 

Prompt, responsive screening practices:

  1. ensure equitable treatment;
  2. give priority to urgent needs and emergency situations;
  3. facilitate the identification of individuals and families with co-occurring conditions and multiple needs;
  4. support access to an integrated assessment process;
  5. support timely initiation of services; and
  6. provide for placement on a waiting list, if desired.
Interpretation: Urgent situations include those in which an individual has a child in the child welfare system and should be considered for priority in treatment.
Research Note: Screening processes should be designed to facilitate access for and identification of individuals who present for mental health services and have co-occurring substance use, medical, and other conditions.
Research Note: Literature indicates that schools are the primary setting for the identification of children and youth with mental health conditions. Organizations that serve children and youth should collaborate with school-based and primary health settings to identify children and youth in need and facilitate access to services as early as possible.

MH 1.03

 
Applicants who cannot be served, or cannot be served promptly, are referred or connected to appropriate resources.
NA The organization: (1) accepts all clients, or (2) only receives clients by referral, and is required by contract to accept all referrals.
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PURPOSE: Individuals who receive Outpatient Mental Health Services that target goal-directed interventions for diagnosable conditions make gains in symptom reduction, improved self-management, and restored or enhanced daily functioning.
 
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