Individuals are promptly admitted for
services.
Services are provided in a welcoming environment that is conducive to rehabilitation, and operating hours are based on the needs of the
service population.
Pregnant women and individuals with urgent needs and emergency medical or psychiatric situations receive priority admission.
Individuals under 18 years of age are eligible for treatment only if they have experienced two documented, unsuccessful attempts at short-term
detoxification or drug-free treatment.
Service recipients have emergency access to staff 24 hours a day, seven days a week.
The organization does not serve individuals receiving services from other OTPs, except in extenuating circumstances, and the case record contains:
- results of a review to determine if the person is enrolled in another OTP; and
- justification of extenuating circumstances as determined by the medical director or physician, when they exist.