	Psychiatric Rehabilitation Services: Psychosocial Rehabilitation Services; Assertive Community Outreach Services

Introduction

Administration and Management

Service Delivery Administration Standards

Service Standards

PSR 9: Personnel

Personnel providing psychosocial or psychiatric rehabilitation are supervised by qualified professionals and receive training on an on-going basis.

PSR 9.01

Supervisors are qualified by one or more of the following:

an advanced degree in social work;
an advanced degree from a program in psychosocial rehabilitation or rehabilitation counseling;
an advanced degree in a comparable human service field, with supervised post-graduate experience in providing case management and other services to persons with serious and persistent mental illness;
substantial experience in the psychosocial rehabilitation field which, based on the organization’s decision, substitutes for specific educational requirements; and/or
national or state certification, licensing, or registration requirements in the psychosocial or psychiatric rehabilitation field.

PSR 9.02

Direct service personnel demonstrate experience or receive training and/or education in:

psychosocial rehabilitation;
substance use conditions;
vocational issues;
crisis intervention;
the use, management, and side effects of psychotropic medications;
the characteristics and treatment of mental illness; and
recognizing the early signs of decompensation and risk factors that increase vulnerability to relapse.

Research Note: Experience, training, and education regarding psychiatric rehabilitation services should address evidence based practices, recovery, the psychiatric rehabilitation process, the consumer movement, and cultural issues.

PSR 9.03

Direct service personnel workloads support the achievement of client outcomes, are regularly reviewed, and are based on an assessment of the following:

the qualifications, competencies, and experience of the worker, including the level of supervision needed;
the work and time required to accomplish assigned tasks and job responsibilities; and
service volume, accounting for assessed level of needs of new and current clients and referrals.

QUICK JUMP TO


	PURPOSE: Adults with serious and persistent mental illness who participate in Psychiatric Rehabilitation Services achieve their highest level of self-sufficiency and recovery through gains in personal empowerment, hopefulness, and competency.

RELATED FILES


	SERVICE One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.


	EMPOWERMENT The process of helping individuals, families, groups, or communities to increase their personal, interpersonal, political, social, and/or economic strength or position and to develop influence that may impact their circumstances.


	PERSONNEL The body of employees and/or volunteers that carries out the organization's tasks under the organization's administration and/or supervision. This definition does not include foster parents who are specifically referenced in relevant standards


	QUALIFIED PROFESSIONAL An individual licensed by the state in which the organization operates to perform duties outlined in the regulation requirements. Similar terms include: qualified health practitioner, qualified clinician, and qualified medical practitioner.


	TRAINING Instruction so as to make fit, qualified, or proficient in a skill or body of knowledge.


	ADVANCED DEGREE A degree at the Master's level or beyond from an institution of higher education. An advanced degree does not include a Bachelor's degree, an associate's degree, or an educational certificate.


	SOCIAL WORK Professionally responsible interventions carried out by persons with formal, professional education at the BSW or MSW level from an accredited school of social work and appropriate licensing, certification, and registration credentials. Interventions are directed toward improving the transactions between people and environments to enhance the adaptive capacities of the participants and improve environments for all that function within them. Social work is a professional practice with a consumer group consisting of individuals, families, small groups, organizations, neighborhoods, and communities and involving the disciplined application of knowledge and skill.


	PROGRAM A system of services offered by an organization. For example, an organization providing a mental health service may offer several mental health programs to different populations, e.g., a mental health program for adolescent teens. The word "program" can be used interchangeably with the word "service" or to describe specific programs.


	CASE A general term used to designate clients (including individuals, families, and groups) served by an organization for purposes of monitoring the provision of services. A foster care case is generally based on the placement of an individual child, although casework for the child may include services to the child's family. A child protective services case is based on an entire family household if a family assessment model is used; otherwise a case is defined as a child.


	CERTIFICATION Assurance from a state or professional association that a person or organization possesses certain attributes, knowledge, or skills.


	MANAGEMENT See ADMINISTRATION


	CRISIS INTERVENTION The immediate response to the acute needs of a person in crisis including referral to appropriate community resources, advocacy, support, or direct assistance.


	PSYCHOTROPIC MEDICATION Medications used by psychiatrists and other physicians to help people achieve psychological or emotional changes, including reduction in depression, anxiety, and other manifestations of mental or emotional disturbance.


	PRACTICE Established actions or ways of proceeding in the regular performance of organizational duties. Policies and procedures often guide practice.


	CONSUMER The individual, family, group, or community that seeks or receives services.


	WORKLOAD The amount of work assigned to or expected from a person within a specified period of time. See also CASELOAD.


	ASSESSMENT An evaluation, which utilizes professional expertise and skills in the collection and analysis of data to understand and describe the nature of service needs of an individual, family, or group. Assessment, as in needs assessment, is also used to determine priorities of program planning and service development for the organization as a whole. See also DIAGNOSIS.


	SUPERVISION Assumption of responsibility for directly overseeing and evaluating the work or work products of personnel within an organization. Also includes inspecting the act or process of accomplishing a function or activity.


	REFERRALS Resource suggestions provided to consumers to address problems or needs that are beyond the scope of the organization's mission.