SERVICE

One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.		  
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  COMMUNITY

A specific group of people living in the same locality and who may share a common culture, values, and norms. Communities can also be defined by race, religion, ethnicity, age, occupation, political status, tribal affiliation, interest in particular problems or outcomes, or other common bonds. The term "community" encompasses worksites, schools, tribes, residential neighborhoods, business districts, recreational areas, and health and human service sites.		  
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  FAMILY

Two or more people who consider themselves family and who assume obligations, functions, and responsibilities generally essential to healthy family life. Child care and child socialization, income support, long-term care, and other caregiving are among the functions of family life. The definition of "family" will rest with an individual's indication of who plays a family member role, including current or former foster family, adoptive family, extended family members, fictive kin, or significant others. Organizations that believe family is the central constellation in a child's life, and that family attachments are of primary importance for human development, will strive to work with professional staff to develop a common understanding of "family."		  
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  PROGRAM

A system of services offered by an organization. For example, an organization providing a mental health service may offer several mental health programs to different populations, e.g., a mental health program for adolescent teens. The word "program" can be used interchangeably with the word "service" or to describe specific programs.		  
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  ELIGIBILITY

The degree to which an individual, family, group, or community meets the specific criteria and qualifications required to receive goods, benefits, or services.		  
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  CRITERIA

Systematically developed, objective, and quantifiable statements used to assess the appropriateness of specific decisions, services, and outcomes.		  
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  PRACTICE

Established actions or ways of proceeding in the regular performance of organizational duties. Policies and procedures often guide practice.		  
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  CONNECTED

The means by which individuals access services that may or may not be provided by the organization itself. These terms are used interchangeably when individuals are connected to services either directly or by referral. See also LINKED.		  
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  CLIENT

See service recipient.		  
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  CONTRACT

A formal written agreement between two or more parties that specifies the services, space, or products to be provided in exchange for some form of compensation. Also known as "purchase of service arrangement."		  
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  REFERRALS

Resource suggestions provided to consumers to address problems or needs that are beyond the scope of the organization's mission.		  
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  LEGAL GUARDIAN

A person who has legal responsibility for the care and management of a person incapable of administering his/her own affairs. In the case of a minor child, the guardian is charged with the legal responsibility for the care and management of the child and of the minor child's estate.		  
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  SUPERVISION

Assumption of responsibility for directly overseeing and evaluating the work or work products of personnel within an organization. Also includes inspecting the act or process of accomplishing a function or activity.		  
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  PERSONNEL

The body of employees and/or volunteers that carries out the organization's tasks under the organization's administration and/or supervision. This definition does not include foster parents who are specifically referenced in relevant standards		  
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  PROCEDURES

Written instructions that outline the steps for performing a task(s) or operationalizing an administrative or service delivery process. A procedure can be written as a step-by-step set of instructions or as a narrative description of a process. A procedure tells someone how to do something not just what to do.

Unlike policies, procedures do not need to be approved or reviewed by the governing body, and need not be associated with a specific policy. For example, whereas a broad anti-discrimination policy requires grievance or other procedures in order to be operationalized within an organization, assessment procedures do not require a governing body approved assessment policy.

Note: Procedures are sometimes referred to as administrative policies.

  
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Group Living Services
  
Private Org Public Agency  

GLS 1: Access to Service

 
Services are directed to children and adults whose personal, social, developmental, or family situations preclude them from living at home or in a more independent setting.
Note: See the DD Supplement for standards regarding Access to Service.
NA The program serves individuals with developmental disabilities.

GLS 1.01

 

The program defines in writing:

  1. eligibility criteria, scope of services, special areas of expertise, and the range of client issues addressed;
  2. levels of service;
  3. opportunities for family involvement and support;
  4. opportunities for participation in community activities; and
  5. how the facility promotes living-unit compatibility based on age, interests, and group composition.
Interpretation: Eligibility criteria state whether the organization accepts individuals with special risks, including fire starters, sexually aggressive youth, and adjudicated youth.

GLS 1.02

 

Individuals are screened and informed about:

  1. how well the individual’s request matches the organization's services; and
  2. what services will be available and when.
NA Another organization is responsible for screening.

GLS 1.03

 

Prompt, responsive screening practices:

  1. ensure equitable treatment;
  2. give priority to urgent needs and emergency situations;
  3. support timely initiation of services; and
  4. provide for placement on a waiting list, if desired.
NA Another organization is responsible for screening.

GLS 1.04

 
Individuals who cannot be served, or cannot be served promptly, are referred or connected to appropriate resources.

NA The organization (1) accepts all clients, or (2) only receives clients by referral, and is required by contract to accept all referrals.

GLS 1.05

 

The resident and his/her family or legal guardian participate in an informative admission process and are:

  1. helped to understand the admission decision;
  2. apprised of available options, benefits, and consequences of planned services;
  3. prepared for admission, including the opportunity for a pre-admission visit whenever possible; and
  4. informed how the organization can support the achievement of his or her desired outcomes.

GLS 1.06

 
Critical care decision-making is carried out by, or under the direct supervision of, experienced or licensed personnel.

GLS 1.07

 

The organization describes:

  1. personal items a participant may bring with them, consistent with a safe, therapeutic setting;
  2. items that are discouraged or prohibited; and
  3. any safety procedures the program follows, or consequences that can result, when prohibited items are brought to the program site.
Interpretation: Personal items a resident may bring with them include, for example, photos, books, a favorite toy, clothing, or hobby materials.
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PURPOSE: Individuals who receive Group Living Services regain, maintain, and improve life skills and functioning in a safe, stable, community-based living arrangement.
 
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