COMMUNITY

A specific group of people living in the same locality and who may share a common culture, values, and norms. Communities can also be defined by race, religion, ethnicity, age, occupation, political status, tribal affiliation, interest in particular problems or outcomes, or other common bonds. The term "community" encompasses worksites, schools, tribes, residential neighborhoods, business districts, recreational areas, and health and human service sites.		  
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  SERVICE

One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.		  
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  MANAGEMENT

See ADMINISTRATION		  
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  STAKEHOLDER

Any person, group, or organization that has a vested interest in the services provided by the organization. Examples: clients, consumers, personnel, funding organizations, referral organizations, vendors, and governmental bodies.		  
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Governance
  
Private Org Public Agency  

GOV 4: Community Involvement and Advocacy

 

The organization:

  1. informs the public of its mission or purpose;
  2. remains knowledgeable about community needs and strengths;
  3. advocates for comprehensive and coordinated service delivery within the community; and
  4. encourages the elimination of social, economic, and environmental injustice.
Update: Revised Standard - 03/01/11

GOV 4 Original Standard:

The organization informs the public of its mission or purpose, remains knowledgeable about community needs and strengths, and advocates for comprehensive and coordinated service delivery within the community.

GOV 4.01

 

The organization conducts ongoing community outreach and education to:

  1. communicate its mission or purpose, role, functions, and capacities;
  2. provide information about the strengths, needs, and challenges of the individuals, families, and groups it serves;
  3. build community support and presence and maintain effective partnerships; and
  4. elicit feedback as to unmet needs in the community that can be addressed by the organization as its top advocacy priorities.
Update: Revised Standard - 03/01/11

GOV 4.01 Original Standard:

The organization conducts ongoing community outreach and education to:

  1. communicate its mission or purpose, role, functions, and capacities;
  2. provide information about the strengths, needs, and challenges of the individuals, families, and groups it serves;
  3. build community support and presence and maintain effective partnerships; and
  4. elicit feedback as to unmet needs in the community that can be addressed by it.
NA The organization is a network management entity in which all points of contact with the network are made through network providers.

GOV 4.02

 

The organization collaborates with community members to advocate for issues of mutual concern consistent with the organization’s mission, such as:

  1. improvements to existing services;
  2. filling gaps in service;
  3. the full and appropriate implementation of applicable laws and regulations regarding issues concerning the service population;
  4. improved supports and accommodations for individuals with special needs; and
  5. service coordination.
Update: Revised Standard - 03/01/11

GOV 4.02 Original Standard:

The organization collaborates with community members to advocate for issues of mutual concern, such as:

  1. improvements to existing services;
  2. filling gaps in service;
  3. the full and appropriate implementation of applicable laws and regulations regarding issues concerning the service population;
  4. improved supports and accommodations for individuals with special needs; and
  5. service coordination.
Interpretation: Methods of establishing stakeholder participation are discussed in greater detail in PQI 2.
Research Note: The following are commonly cited barriers to service coordination: conflicting goals between organizations, inconsistent screening tools, use of disparate interventions, no incentives for coordination and confidentiality concerns. By partnering with community stakeholders, organizations can effectively address these barriers, improve continuity of care and eliminate unintended consequences of fragmented care.

GOV 4.03

 

The organization works in active partnership with service recipients to:

  1. ensure advocacy support and provide service recipients with opportunities to take action to advance the organization’s advocacy goals, as appropriate;
  2. assist with access to the full array of services; and
  3. mediate barriers within the service delivery system.
Update: Revised Standard - 03/01/11

GOV 4.03 Original Standard:

The organization works in active partnership with service recipients to:

  1. ensure advocacy support, as appropriate;
  2. assist with access to the full array of services; and
  3. mediate barriers within the service delivery system.

Interpretation: This practice requires that staff understand the services provided by other community providers and require that staff advocate and intervene when families are not receiving access to the full array of needed services.

For example, in response to privatization initiatives, organizations should be proactive in developing a framework for service delivery with community providers to ensure that clients receive all needed services.

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PURPOSE: Sound governance increases the organization’s viability and sustainability.
 
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