The case closing process:
- is clearly defined and includes assignment of staff responsibility; and
- involves the worker, the caregiver, and others, as appropriate.
Upon case closing, the organization notifies any collaborating service
providers, as appropriate.
When third-party benefits or payments end or termination
of services is probable due to non-payment, the organization works with the caregiver to identify service options, and determines its responsibility to provide services until appropriate arrangements are made.
The organization must determine on a case
-by-case basis its responsibility to continue providing services to caregivers whose third-party benefits have ended and who are in critical situations.
NA The organization does not receive third-party benefits or payments for service.
When the organization decides to discontinue services against the caregiver’s wishes the organization makes every effort to link the person to appropriate services.