are qualified to meet the needs of homeless individuals and families, and receive necessary training
, and opportunities for professional development.
Personnel are qualified by training, skill, and experience, and are able to recognize individuals and families with special needs
Training is provided to all direct service personnel on the following topics:
- understanding homelessness;
- stigma and labeling;
- basic counseling skills and conflict resolution;
- crisis intervention; and
- first aid and CPR.
Personnel receive training and supervision on the special service needs of service recipients, including, as appropriate:
- individuals coping with substance use and/or mental health issues, including dual diagnosis;
- individuals with HIV/AIDS;
- individuals and families who have been victims of violence, abuse, or neglect;
- pregnant and homeless mothers with young children;
- homeless and runaway children and youth;
- persons involved with the criminal justice system including ex-offenders;
- persons with developmental disabilities; and
- older adults.
Case managers receive training on the following:
- engaging homeless persons and families;
- conducting safety assessments;
- community programs and how to access services;
- public assistance programs, eligibility requirements, and benefits;
- providing case advocacy;
- local housing resources; and
- issues related to individuals involved with multiple systems.
The program director has supervisory experience and:
- a bachelor’s degree and two years’ experience in human services; or
- substantial experience in human services, including at least two years’ experience with shelter or outreach services.
When clinical services are provided on-site, experienced personnel with an advanced degree in social work, psychology, counseling, psychiatry, psychiatric nursing, or other human services, provide:
- case supervision or case consultation;
- overall guidance to the program; and
- training of direct-service personnel.
NA Shelter personnel do not provide clinical services.
Employee workloads are regularly reviewed, and are based on an assessment of the following:
- the qualifications, competencies, and experience of the worker, including the level of supervision needed;
- the work and time required to accomplish assigned tasks and job responsibilities; and
- service volume, accounting for assessed level of needs of new and current clients and referrals.
meet the basic needs of individuals and families who are homeless or in transition, set them on the path toward stable family
or independent living, and provide a point-of-entry to the continuum of community