SH 5: The Rights of Shelter Residents
The shelter respects the rights and dignity of residents.
Stays in the shelter are voluntary, unless legally mandated.
The use of services beyond the provision of shelter is voluntary and is not required as a condition of stay.
Enhanced shelters can require that residents use services as a condition of stay.
Shelter staff respect the dignity, culture
, values, goals, and sexual identity of shelter residents.
Shelter rules are developed with residents and are consistently enforced.
The organization does not open mail received by a resident unless a previous incident involving the resident indicates that:
- the mail is suspected of containing unauthorized, dangerous, or illegal material or substances, in which case it may be opened by the resident in the presence of designated personnel; or
- receiving or sending unopened mail is contraindicated.
The shelter has written policies and procedures for expelling individuals or families that:
- are provided at intake to the individual or family served;
- define reasons or conditions for expulsion;
- include timely due process provisions;
- are clear and simple, avoiding overly rigid and bureaucratic language and rules;
- describe the conditions or process for re-admission to the shelter; and
- require all reasonable efforts be made to provide an appropriate referral.
Organization policy prohibits:
- corporal punishment;
- the use of aversive stimuli;
- interventions that involve withholding nutrition or hydration, or that inflict physical or psychological pain;
- the use of demeaning, shaming or degrading language or activities;
- unnecessarily punitive restrictions including cancellation of visits as a disciplinary action;
- forced physical exercise to eliminate behaviors;
- punitive work assignments;
- punishment by peers;
- group punishment or discipline for individual behavior; and
- unwarranted use of invasive procedures and activities as a disciplinary action.