Interpretation: For networks, RPM 10 applies to services purchased from all service providers, including owner and partner organizations, and individual practitioners, if applicable.

Note: Please see Tip Sheet: Contracting in the Tools Index for additional assistance with this standard.

NA The organization does not purchase social and human services from other organizations.

RPM 10.01

Contractors who provide human or social services:

have sufficient human and financial resources to fulfill the terms of the contract; and
are licensed or otherwise legally authorized to provide the contracted services.

RPM 10.02

The organization routinely monitors contractor progress toward fulfilling the terms of the contract.

related PQI 2.04

RPM 10.03

Contracts for social and human services include:

service quality, client satisfaction, and outcomes that accord with the organization’s expectations;
criteria for evaluating vendor performance; and
protocols for routine communication of related data.

RPM 10.04

When areas of concern are identified, the organization:

develops an improvement plan in conjunction with the contractor; and
ensures contractor follow-up and remediation.

QUICK JUMP TO


	PURPOSE: Comprehensive, systematic, and effective risk prevention and management practices reduce the organization’s risk, loss, and liability exposure.

RELATED FILES

NA Request.doc
RPM Reference List.pdf
RPM_Private Template.doc


	PREVENTION Actions taken to minimize and/or eliminate social, psychological, or other conditions. Prevention can occur at the individual, group, community, and societal levels and enhances opportunities to achieve positive fulfillment.


	PRACTICE Established actions or ways of proceeding in the regular performance of organizational duties. Policies and procedures often guide practice.


	QUALITY In this context, the extent to which contemporary and generally recognized standards for professional practice are met and exceeded, and desirable service outcomes achieved.


	HUMAN SERVICES Programs designed to address individual and group development and well-being in addition to conditions that impact individuals and groups including: aging, delinquency and crime, child welfare, poverty, housing, education, employment, mental health, physical health, substance abuse, and developmental disabilities.


	SERVICE One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.


	SOCIAL SERVICES Activities that enable individuals, families, and groups to cope with social and psychological problems interfering with their functioning.


	CONTRACT A formal written agreement between two or more parties that specifies the services, space, or products to be provided in exchange for some form of compensation. Also known as "purchase of service arrangement."


	CRITERIA Systematically developed, objective, and quantifiable statements used to assess the appropriateness of specific decisions, services, and outcomes.


	PERFORMANCE A measure of how well an organizational system provides services to consumers. Performance is often based on key indicators, such as rates of service, cost per consumer, degree of satisfaction with services, and extent of consumer access to services.


	PROTOCOLS Instruments and procedures used to accomplish a particular goal, activity, or purpose.


	MANAGEMENT See ADMINISTRATION


	LIABILITY An obligation, responsibility, or debt.


	CLIENT See service recipient.


	VENDOR An organization or person that sells services.