SERVICE

One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.		  
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  EMPOWERMENT

The process of helping individuals, families, groups, or communities to increase their personal, interpersonal, political, social, and/or economic strength or position and to develop influence that may impact their circumstances.		  
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  CASE CLOSING

A voluntary or involuntary process which occurs when an organization no longer assumes responsibility for providing services to a particular individual, group, or family. Also known as "termination" or "discharge."		  
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  PLANNING

The process of specifying objectives, evaluating the means for their achievement, and exercising deliberate decision making about appropriate courses of action.		  
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  INTAKE

The client's entry point for services at which eligibility is assessed against established criteria and a preliminary evaluation of the presenting problem occurs.		  
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  PROGRAM

A system of services offered by an organization. For example, an organization providing a mental health service may offer several mental health programs to different populations, e.g., a mental health program for adolescent teens. The word "program" can be used interchangeably with the word "service" or to describe specific programs.		  
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  CONTRACT

A formal written agreement between two or more parties that specifies the services, space, or products to be provided in exchange for some form of compensation. Also known as "purchase of service arrangement."		  
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  EVALUATION

The review and assessment of organizational operations, programs and services.		  
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  ASSESSMENT

An evaluation, which utilizes professional expertise and skills in the collection and analysis of data to understand and describe the nature of service needs of an individual, family, or group. Assessment, as in needs assessment, is also used to determine priorities of program planning and service development for the organization as a whole. See also DIAGNOSIS.		  
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Domestic Violence Services
  
Private Org Public Agency  

DV 15: Case Closing

 
Case closing is a planned, orderly process.

DV 15.01

 

Planning for case closing:

  1. is a clearly defined process that includes assignment of staff responsibility;
  2. begins at intake; and
  3. involves the provider, the survivor, and others, as appropriate.

DV 15.02

 
Upon case closing, the organization notifies any collaborating service providers, including the courts, as appropriate.

DV 15.03

 
If a survivor is asked to leave the program the organization makes every effort to link the survivor with appropriate services.

DV 15.04

 
The organization that has a contract with a public authority informs the public body of the case closing evaluation findings and assessment of unmet needs, in writing, as appropriate to the contract and with the permission of the survivor.
NA The organization does not have a relevant contract with a public authority.
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PURPOSE: Individuals who receive Domestic Violence Services gain a sense of empowerment, improve their well-being, and increase their ability to live safely and independently.
 
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